Job Title

Description: The Role: Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration and customer service team. Performance Objectives: Forward on escalated calls in the correct manner Maintain and develop knowledge of pension schemes Provide support to the administration team Support team members during busy periods Work as part of an effective team Clients Answer the phones and respond to members queries to set service standards Provide an efficient, professional service to meet all client/members'' needs Communicate with members via email Make outbound calls when required Hit individual (KPI of 50 calls per day) and team targets Ensure timely completion of timesheets Minimum Criteria & Skills: Able to work to a high level of accuracy Able to work well under pressure and meet targets Interpersonal skills to include good written and verbal communication Computer literate Excellent customer service skills and a positive, customer focused attitude Advantageous Experience in either DB or DC pensions administration would be an advantage Experience working within a contact centre would be an advantage