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This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Role:Group Head of eCommerce Location:Leeds LS15 or Leicester LE67 (with hybrid working after completion of training, travel to either site will be required) Salary:£Competitive DOE, plus extensive benefits Contract type:Permanent Employment type:Full time Working hours:40 hrs per week, Monday - Friday Do you want to work for the nation's largest online pharmacy ensuring excellence for all our patients? We're a market leader in the pharmacy world, with 25 years' experience, helping over 1.4 million patients in England manage their NHS prescriptions from request through to delivery. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient-centric digital healthcare provider. We are committed to continuing to develop a positive, open and honest working environment for all. We are looking for a dynamic, successful, experienced and customer centric person to lead our eCommerce team. The successful candidate will be responsible for growing online performance, driving initiatives to convert and grow basket and delivering best in class digital and personalised experiences. The breadth of the role covers site merchandising, onsite search, cross-sell and upsell, personalisation, eCommerce trading, web analytics and content management. What's in it for you? Occupational sick pay Enhanced maternity and paternity pay Contributory pension Discounted insurance (Aviva) Employee discount site Discounted gyms (via our blue light card and benefits schemes) Employee assistance programme In-house mental health support Free onsite parking Health and wellbeing initiatives Social events throughout the year Cycle to work scheme Green car scheme*(subject to minimum earnings) Registration fees paid (GPhC, NMC, CIPD etc) Long service bonus Refer a friend bonus Blue light card Hybrid working Commitment to CPD/training 25 days annual leave increasing with service Annual leave buy and sell scheme Discounts & Exclusive offers at The Springs, Leeds 25% Discount & health & beauty purchases 25% Discount on Pharmacy2U Private Online Doctor Services What you'll be doing? Leading the strategy, implementation and optimisation of the digital experience and performance across our website and apps: to drive commercial performance through improvements in key eCommerce metrics Provide strategic direction, leadership and coaching to team members to achieve the business objectives and personal development goals, leading a team of 9 FTE across merchandising, design, content, CRO/analytics, and technical SEO Drive optimisation of customer experience onsite through best-in-class merchandising, content, and navigation/taxonomy Deliver a world-class digital experience through user experience, design, merchandising, personalisation, CRO and web analytics and oversee the user experience design and implement strategies to enhance web usability and ensure brand guidelines are met Lead the implementation of our personalisation and cross-sell strategy across all digital touchpoints Work alongside the product development teams to plan, build test, and deliver enhancement to the website/app features and experience that improves the customer experience and eCommerce KPI's Ensure website meets all technical standards, SEO best practice, accessibility, page speed, taxonomy/navigation, and content Ensure commercial growth (revenue and new customers across business unit) Who are we looking for? Strong trading experience including CRO and an understanding of how online trading, acquisition, and brand work together Commercially driven mindset with customer needs at the fore and able to spot opportunities Extensive experience working in an eCommerce environment with proven results from defining strategy to implementation A background in FMCG, eCommerce, retail or travel and experience of running website technology/tools including knowledge of A/B and MVT techniques, analytics tools, personalisation, and recommendation tools Strong knowledge of pricing and promotion mechanics, website merchandising and marketing disciplines e.g. SEO An exceptional leader, building teams and capability whilst keeping the patient at the heart of everything you do Good working knowledge of MS office suite Highly organised, strong communication skills, high attention to detail and tenacity What happens next? Please click apply and if we think you are a good match, we will be in touch to arrange an interview. Applicants must prove they have the right to live in the UK. All successful applicants will be required to undergo a DBS check. Unsolicited agency applications will be treated as a gift. #INDHP#J-18808-Ljbffr