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Subscribe to our newsletter below and never miss the latest updates or an exclusive offer. Apply to: B&Q Showroom Advisor ApprenticeName Email Telephone Address Cover Note Upload CV What do you want to search? Keyword Apprenticeship Type Location B&Q Showroom Advisor ApprenticeApply From:21/12/2024 Learning ProviderDelivered by LIFETIME TRAINING GROUP LIMITED EmployerB&Q - Grantham Vacancy DescriptionAs part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. Daily roles and responsibilities will include: Customer ResponsibilitiesActively approach your customers, engaging with them naturally. Understand customer needs, provide appropriate solutions, and build lasting relationships with both retail and trade customers. Actively promote company services such as finance, trade, and installations to fulfil the customer project needs. Create accurate designs that delight customers and turn enquiries into sales. Turn negative customer situations into positive outcomes finding solutions for enquiries and aftersales resolutions. Ensure all types of customer communications are dealt with professionally. Encourage customer feedback, share it with Managers, and use it to improve service. Installations ResponsibilitiesSign up company installers and support them to give the best service to our customers. Using company systems to process the customers project from end to end for both supply and installation-based customers. Support Showrooms Manager and Project Coordinator to deliver all aspects of the installations service. Systems and Procedures ResponsibilitiesUtilise all available tools, reports, and systems throughout the customer journey to maximise sales. Ensure display area and Showroom environment meets operational standards and delivers a great customer experience. Work with colleagues across the store to help and support them, including sharing knowledge in your area of expertise to help drive sales. Adhere to the policies, processes, and regulations relevant to your role and store ensuring these are implemented consistently. Take personal responsibility for operating in a safe and legally compliant way. You may be required to undertake other duties from time to time as we may reasonably require. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits: UK Notional hourly rate £13.28 per hour An award-winning pension scheme ShareSave options 6.6 weeks holiday Employee Assistant Programme Shopping discounts Colleague wellbeing benefits As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities. Depending on experience, there is also the opportunity to enrol onto the Customer Service Specialist Level 3 programme. Key DetailsVacancy TitleB&Q Showroom Advisor Apprentice Employer DescriptionAs the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience. Vacancy LocationGrantham Retail Park NG31 6EN Wage FrequencyCustom Number of Vacancies1 Vacancy Reference Number1000292707 Key DatesApply From21/12/2024 Closing Date For Applications2025-01-16 11:59:59 Interview Begin FromPossible Start Date2025-01-22 12:00:00 TrainingTraining to be ProvidedCustomer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and English Learning ProviderLIFETIME TRAINING GROUP LIMITED Skills RequiredTeam Working, Organisation Skills Apply Now#J-18808-Ljbffr