Job Title

DESCRIPTION We are looking for a talentedCustomer Service Representative Order Fulfilmentto join our team specializing inSupply Chain PlanningforCumminsinRedditch, Worcestershire, United Kingdom. This is a 12-month fixed term opportunity for maternity cover. In this role, you will make an impact in the following ways: Manage theend-to-end order life cyclefor assigned customer accounts, ensuring timely and accurate order fulfilment while addressing customer inquiries and escalations. Act as thesingle point of contactfor customers, handling order processing, scheduling, and shipping queries with a focus on prompt resolution. Performorder management tasks , including order entry, modifications, invoicing, and managing logistics documentation to support seamless order throughput. Provideconsultative supportto customers, offering guidance on lead times, availability, minor technical issues, and organizational policies. Collaborate with internal teams (production, planning, materials, sales, warehouse, and logistics) to ensure efficient order processing and alignment with financial targets. Support the development and enhancement ofcustomer-centric practices , including documenting best practices and proactive communication strategies. Participate incontinuous improvement initiativesto optimize departmental processes and enhance the overall customer experience. Occasionally represent the company duringcustomer visits , fostering strong relationships and providing in-depth support for their order lifecycle needs. RESPONSIBILITIES To be successful in this role you will need the following: Native fluency in Russian and English; additional European languages are an asset. Prior experience in customer service with demonstrated ability to handle customer interactions effectively and take accountability for assigned accounts. Exceptional verbal and written communication skills to effectively liaise with customers and internal teams. Ability to multitask, prioritize tasks, and independently manage complex situations with a solution-oriented approach. Knowledge and experience with MS Office products and ERP systems, ensuring efficient administrative and order management processes. Approachable, open-minded, and empathetic, with a proactive attitude toward problem-solving and supporting customers. QUALIFICATIONS Education/ Experience: College, university, or equivalent degree required. Customer order management experience; customer-facing; supply chain/logistics; international trade experience preferred. Job : Supply Chain Planning Organization : Cummins Inc. Role Category : Hybrid Job Type : Exempt - Experienced ReqID : 2407493 Relocation Package : No#J-18808-Ljbffr