Job Title

Job Title: Night Porter Reports to: Hotel Manager SIA training will be paid for and provided as you will perform a dual role, moreover, looking at the CCTV whilst the Security Officer is on Patrol. Support in the operation and day to day management of The Lodge, to help the business achieve or exceed agreed financial targets and customer satisfaction. Key Relationships: External - all guests, contractors, suppliers, other visitors and local residents Key Relationships: Internal - Hotel Manager, Duty Managers, Chef, Stables Manager, SMT MAIN DUTIES: 1. General * Completion of all shift duties as defined in the Duty Manager checklists. * Processing of bookings and payments. * Attend to all guest requests. * To ensure the property and surrounding areas are clean and tidy and set up accordingly. To include car parks/outside service areas and gardens. (no rubbish, ash trays, table/chair/umbrella set up etc). * To ensure the correct opening and closing times are adhered to. * Daily briefing/handover to other staff as appropriate. * To ensure all menus, displays, other publicly displayed information is updated regularly and is clean and tidy. * To final check all tables, service stations and work areas prior to the start of the service. * To ensure all rooms are checked prior to guests arrival and are presented in line with operational standards. * To ensure all rooms are checked on departure and appropriate liaison is in place with...