Job Title

Parts Advisor JLR North LondonWant to be the best you can be? It's what drives us too.Working in our parts department as a Parts Advisor you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers.As part of a successful, global automotive group, youll broaden your experience across both sites and brands. And with the right support from us, youll be able to progress as high as you can aim.What we can offer you24/7 online access to healthcare professionalsCar purchasing and lease schemesServicing, parts & accessory colleague discounts.Enhanced holiday allowance with length of servicePaid day off for your birthdayCompany share purchase planLoan plans for colleagues, including toolbox and travel ticketsColleague referral paymentsIndustry leading family friendly policiesNumerous training, learning and development options to suit everyonePlus lots moreWhat youll do day to dayProvide guidance to customers on the availability of parts, ensuring timely and accurate informationReceive, log, and accurately allocate parts and consumables from suppliersDeliver outstanding customer service to both external and internal customersOffer knowledgeable recommendations on suitable parts to meet customer requirementsMaintain accurate customer records on our systemsEffectively communicate relevant promotions, offers, and product information to customersEnsure full familiarity with all procedures and processes within the parts departmentBuild and maintain strong working relationships with the manufacturer and suppliersHelpful skills and qualificationsDont worry about ticking off every single skill here- if you care about delivering great experiences as much as we do, we want to hear from you.Strong ability to meet deadlines and effectively prioritise tasks in a fast-paced environmentCapable of maintaining a methodical and logical approach, particularly during busy periodsExcellent communication and customer service skillsExceptional time management skills and the ability to thrive under pressureProficient in IT, with experience of using web-based systems, email, and Microsoft Excel, Word and OutlookMust hold a valid UK driving licenceWe value diversity and believe it strengthens our team. If you dont meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.Be part of something bigGroup 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.But you dont need to love cars to work with us- just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.Our ValuesAt Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.Respect - Integrity - Transparency - Teamwork ProfessionalismThese are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.JBRP1_UKTJ