Job Title

The Customer Engagement Manager will be part of the CSL Vifor Commercial team, responsible for the South Thames Region. This role is Field based. As the CEM you will drive customer led value-based and clinical based discussions and outcomes, by using your combined knowledge of product and disease TA and the local healthcare service complexity. You will be responsible for driving change in patients journeys through engagement with a wide spectrum of local healthcare stakeholders to affect system level changes, e.g., diagnostic procedures, therapeutic decisions, speed to right treatment etc. As the CEM you will have responsibility for collaborating with key stakeholders in a customer centric way, to optimise patient outcomes, coordinating all interactions in a customer centric approachResponsibilities include: -Achieving patient-driven goals: Act as an ambassador for CSL Vifor Pharmas commitment to innovation,Identify pain points and barriers to and within, the Patient Journey and work with the customer to address and overcome them, ensuring best possible outcomes for patients and familiesIdentify where the customer experience can be improved and make the improvementsAssist appropriate stakeholders with identifying suitable patients, improving the lives of patient with severe, chronic and/or rare diseases, specifically within the renal domainBuild and maintain important relationships with key decision makers involved in care delivery and can educate and promote on Vifor Pharma services (as relevant to the market)Business planning: Create well researched/reasoned plans to align with customer needs and create access to treatment in areas of unmet need, develop milestones and clear objectives for the planUse all data sources to fully understand the NHS networks and hierarchy and develop plans to lead systemic change to aid healthcare in that area.Fully utilise and co-ordinate all resources to help customers develop along customer journeysMap and build relationships with HCP experts outside the hospital environmentDrive patient identification and market development, by building and executing against account specific plans. Continuously assess sales opportunities within accounts to maintain/grow the business.Leveraging and coordinating resources: Collaborate with medical teams to gain expert support for projectsOptimize strong customer relationships to influence and gain support from the wider customer groupStrategically network within the cross-functional team to segment and prioritize Centre's of Excellence, e.g., developing work processes & communication streams, to ensure patients have product accessSkills Experience and Competencies:Minimum 5 years of experience in the pharmaceutical industry ideally in Medical Sales, Renal, Cardiology, oncology areas preferableStrong scientific/medical knowledge at bachelors degree or equivalentExperience within role with a substantial Medical and/or Market Access componentExcellent ability to engage, connect and build partnerships with customers remotely.High Business/Commercial orientation/acumenStrong customer focus: demonstrated ability of creating win-win partnershipsProject Management where tangible success has been achievedEnjoys the blend of homeworking & being in the heart of a Clinical settingExperience influencing plan mapping and using customer influence to gain credibility for projectsProven competency in securing funding and healthcare process understanding locally for hospital and retail administered productsStrong analytical as well as organizational ability, professional presence, self-driven, and a positive attitudeExcellent communication skills A role where solid understanding of local healthcare market has driven successDemonstrated innovative service ideas to improve patient outcomesAbout CSL ViforCSL Vifor aims to become the global leader in iron deficiency and nephrology.The company is a partner of choice for pharmaceuticals and innovative patient-focused solutions across iron, dialysis, nephrology and rare conditions. CSL Vifor strives to help patients around the world with severe, chronic and rare diseases lead better, healthier lives. It specializes in strategic global partnering, in-licensing and developing, manufacturing and marketing pharmaceutical products for precision patient care.For more information, please visit viforpharma.comWe want CSL to reflect the world around usAs a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion at CSL.Do work that matters at CSL Vifor!