Pathway CTM – Job Description: Job Title: Head of Operations Reports To: CEO Contract Type: Permanent Hours: 37.5 hours Location of Role: Hybrid > Office (Pimlico, 2-3 days per week) Salary: Range based on experience How to apply? Applications will only be assessed via emailing into with your CV + a short summary about why you are applying to this role. Purpose of the Role: Pathway CTM is a growing socially purposed business, set up to ensure every young person is supported during their first step into a career. We focus this mission in schools and colleges around the UK, helping education with the challenges they face in supporting young people with careers, and supporting students, as individuals, taking on their first career choice! We form strong and meaningful partnerships with employers, schools, colleges, and other organisations; this is paired with a real purpose to serve our main beneficiary – our students. This Head of Operations role will be working to ensure our Programme is delivered to the highest commercial, and social, level as possible, owning all post-sales delivery. Main Duties/Responsibilities: Management of the Programme Delivery, including people, processes, roles and responsibilities Schools, Students, Events, Mentoring & Support Accountable for our Social Impact measurements and implementing a clear strategy of student support throughout the academic year Accountable for staff development, and training and operating processes Ability to spot opportunities for improved operations delivery Oversee the Volunteer, Ambassador & Alumni Programme ensuring both are utilised effectively and relationships are developed and maintained Overall accountability for good Governance in areas such as GDPR, Safeguarding and annual reviews company policies Essential skills: Positive attitude, someone who will add to the overall team culture A relentlessness to find solutions to problems – a brilliant problem solver Organised, attention to detail with a high level of resilience Hardworking – this isn’t a normal job; people work really hard to make a difference An experienced manager who can lead teams and inspire Confidence to challenge head of sales and CEO in order to protect operational delivery success Event management and delivery experience – can set up and step in Desirable skills: Experience of working in our industry - the Early Years Recruitment market (school-leavers and / or graduates). Keen to get stuck into all aspects of the role, willing and happy to step in if required Personal Attributes: Hard working, honest and reliable. We trust you to do your best work Positive and fun outlook - is the culture we promote; we enjoy our work A passion for improving the way young people are supported into the labour market. This is our purpose after all... Our commitment to you: Pathway CTM, and the CEO will be invested in your personal growth and development; we want to be a big part of your career and overall journey! We are part of a larger education group, where there are training and collaboration opportunities - set up professional qualifications for you in Project Management (and Tech) if you wish to pursue these and are open to wider CPD development opportunities Cycle to work scheme + Technology inventive scheme Your birthday off as a bonus Working on exciting projects in a friendly, creative and challenging environment A young, passionate and dynamic team to work and socialise with. We work in an Education incubator in Pimlico, currently twice into the office per week, with monthly team drinks Date of Issue: March 2025
Job Title
Head of Operations