Job Title

Residence ManagerEdinburghFulltime – Permanent We are looking for a Residence Manager to join our team responsible for the operational activities within our scheme compromising of 238 en-suite and studio bedrooms in the heart of Edinburgh.As Residence Manager, you will be responsible for delivering the best possible experience for our customers and ensuring the delivery of cost-effective facilities and maintenance services.Downing are an award-winning leading developer, owner, and operator of bespoke, luxury student accommodation, residential and commercial property across the UK. We have been operating for over 35 years and currently have 14 operational student accommodation schemes in 10 major cities, with additional impressive projects currently under construction.Role outline:To manage and motivate the team to operate New Park student accommodation, providing a high-quality service for customersTo instruct the site team regarding Health & Safety, data protection & current legislationThe role will involve handling partnership agreements with large external institutes and meeting all the relevant SLA’s and KPI’sTo support hospitality & customer service functions to include presentation of communal areas, handling of complaints and pastoral issuesTo manage the student letting cycle to ensure 100% occupancy. This will include marketing activities, scheduling for availability, viewings, check in and out, inspections, tenancy agreements, rent & arrears management, student welfare & head office documentationAssist in planning the availability and viewing of all rooms to letContribute to achieving all lettings targets to ensure the site is 100% let year on yearMaximize income e.g. promoting extensions, summer lets and vendingTo prepare reports relating to lettings, rent and customer issuesTo provide customer focused Facilities and Maintenance services to include management of utilities, waste, security & cleaning contracts and full budgetsTo be responsible for the delivery of the scheme’s statutory inspection and testing programme and all associated paperwork. To prepare reports relating to Health & Safety/site issuesTo provide site/building management to, ensure best practice at all times, scheduling and management of trades, support services plus supporting the Relationship building with local Police, Fire, Ambulance and supporting partners e.g. UniversityTo organise, tender and manage own quota of minor works, planned and preventative maintenance programsContribute to ensuring compliance with Health & Safety legislation, and that all risk assessments are correctly carried outManage defects and resolve complex or outstanding defectsContribute to the on-site procurement programme for maintenance, servicing and facilities contracts and to minor contractors throughout the contract termKey Requirements:A proven commercial experience of working within student/university halls accommodation or hotel sectorThis role would be ideal for an individual currently working at Assistant Manager level or equivalent looking for that next stepPrevious Facilities Management experience would be an advantageTo manage staff with expertise outside of your current skill setTo be dynamic and 100% customer service 'service delivery focusedTo be self-motivated, well organised and excel under pressureHours of Work:Monday to Friday 8am to 5pm or 9am to 6pm on a rota’d shift basisWe require you to work 1 in 3 Saturday’s 8am to 5pm on a rota’d shift basis, with hours given back in lieu the following week.During our summer turnaround period, we may require additional support to cover additional hours.Benefits: Competitive salaryPaid overtimeCompany Pension schemeLife Assurance cover25 days holiday + Bank Holidays