Job Title

TOCA Social is the world's first dining and entertainment experience with a football twist, and it's set to change the game! We are ready for global growth with venues already operating in The O2, London and The Bullring, Birmingham. Our next venues open in London, Mexico, and Dallas in 2025!At TOCA Social, Everybody Plays! Football knowledge is not required, so if you thrive in an energetic and fun environment, you'll quickly fall in love with our concept!Job OverviewAt TOCA Social, we see a direct link between the quality of our guest experience and the happiness of our teammates, meaning our teammates are at the centre of everything we do! Our General Managers are responsible for bringing together multiple elements of our guests' journey together to deliver memorable experiences! The ideal candidate will have previous experience in competitive socialising or hospitality venues and the ability to lead with the 51% attributes that are core to our culture.Location: TOCA Social, 11 St. Martin's Walk, Birmingham, B5 4BUScroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button.Reports to: Senior Operations ManagerRole Scope & Responsibilities:Lead a team of approximately 65 teammatesWork closely with your venue leaders and the People Team on people initiatives; ensuring teammate morale, engagement and culture is at the forefront of your decision makingLead a diverse and dynamic team to anticipate and exceed the needs of our GuestsWork closely with our Global Talent & Development Partner to coach and develop Teammates to reach their full potential and growth within TOCA SocialDeliver on business KPIs by driving revenue and managing cost with an Own It' philosophy at the coreExceptional ability to communicate fast changing operational needs, whilst bringing people with youFoster strong relationships with all teammates, support team and guestsResolve service issues with grace and empathy, focused on always finding the best outcome for our guestsProvide a safe and high quality working environment for our teammates and our 300,000+ annual guestsGrow teammate engagement within your venue and connect with other venuesEnsure guests receive outstanding service quality and hospitality standards to exceed guest experiencesBe the go-to' for teammate support whenever on shiftManage Teammates with excellent communication skills (written & verbal) and embrace Teammate and guest differencesCreate a Greatest Of All Time' team culture and empower Teammates to surpass Guest expectationsWork with leaders to ensure accurate scheduling of Teammate whilst anticipating seasonal labour changesLead from the front to create a best in class Guest experience and support Teammates in following consistent Steps of ServiceEnsure training and compliance within health and safety and food and drink guidelines including Food Safety and Allergy ProcessHave a presence on the venue floor, being visible for guests and teammates at all times, ready to step in whenever needed whilst having a warm and friendly disposition.Complete preventative maintenance checks, including daily walk-throughs to inspect and escalate improvementsQualifications & Experience:5+ years experience at GM level in a Hospitality or similar industryA proven record of leading and managing a large team, including a leadership teamA proven track record of delivering against key KPIsA people-focused leader who is naturally empathetic with a strong emotional intelligenceA punctual and reliable individual with a great attitude and work ethic!A quick learner with the ability to work under pressure in a fast paced environmentPassionate about delivering top quality experiences with a teammate and guest-first attitudeA willingness and desire to make people happy and deliver genuine and memorable experiencesSomeone who is ready to roll up their sleeves and get stuck in (and help out other departments and teammates!)Ability to work flexible hours each weekPersonal LicenceFood Safety Level 3WSET Level 2 (desired but not essential)First Aid and Fire Marshall training (desired but not essential)Benefits:You'll have full access to our TOCA Treats, which includes (but is not limited to!):Competitive salaryComplimentary TOCA games!Huge discounts on our F&BFree meal whilst on shiftLocal retail & hospitality discounts!Teammate Assistance Programme with access to free counselling sessionsCycle 2 Work SchemeGreat progression opportunities as we expand!Seniority level: DirectorEmployment type: TemporaryJob function: Management and ManufacturingIndustries: Hospitality#J-18808-Ljbffr