Job Title

INTERNAL ROLE TITLE: Receptionist and Office AdministratorREPORTS TO: Head of Business and People Operations and Executive AssistantFUNCTION: Business OperationsLOCATION: Staines office Monday-Friday | 8am -6pmRole Purpose:You will be the face of the company providing a high level of service to our visitors and staff, aligned with our company standards.You will be responsible for managing all office administrative tasks to ensure optimalproductivity within the company, by maintaining communication with both internal and external parties to support seamless office operationsKey Accountabilities:Provide a warm and professional welcome to all visitors ensuring a positive first impressionManaging the day to day running of the reception and office environment (servicing our staff and visitors)All visitor support (welcome and registration, car parking, directions, ANPR on car park system, catering and refreshment etc)Perform a mix of logistical and administrative dutiesManaging company correspondence emails, letters, packagesMaintain and replenish of office supplies, including stationery, kitchen consumables, etcMeeting room management including setting up of any AV requirementsFull Facility managementMaintaining security and access controlMaintaining general office files relating to the office operationsRecord and maintain the outgoings of the office expenditure/budget tracking and reconcilingTo assist with ensuring compliance with Health & Safety regulations (Update and maintain safety policies and office facilities manuals/Keep records and procedures up to date etc)Daily pack down of office, and set up for the next dayPerforming other relevant duties when needed.Person SpecificationsQualificationsEducated to GCSE level or recognised equivalentFirst Aid/Fire Warden trained ExperienceProven experience in a related role such as Office Assistant, Receptionist or other relevant positionExcellent Customer Service skillsExcellent Written and Verbal communicationKnowledge of computer software applications used in daily office administration functions such as Word, Excel and specialised office management tools. Professional and Personal SkillsFriendly, engaging, and approachableCommitted and focusedExcellent time keepingExercises a professional and positive approachAttention to detail with the ability to multi-task efficientlyOrganised and able to prioritise tasksAbility to maintain the confidentiality of highly sensitive material with tact and professionalismFlexibility and openness to changeAbility to react with appropriate urgency to situations and requestsAbility to build effective cross-group working relationships and work collaboratively with people at all levels of the organisationWillingness to take on Keyholder duties