Job Title

Vacancy InformationDivision / Department - Contact and ControlAre you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.Grade - Grade 8Status - Full TimeContract Type - PermanentSalary Grade Range - 27,747 - 29,649Working Hours - 37.0 Hours per WeekShift Allowance - YesPolitically Restricted - NoLocation - CrawleyThe starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.The Role & Key ResponsibilitiesAs a Police Enquiry Officer, you will perform a role on our policing front line, helping members of the public across Sussex reporting incidents and crimes. We aim to respond to each contact in a timely way and contribute to making our communities feel safe, by inspiring trust and confidence in the Police.As a Police Enquiry Officer, you must be able to multitask. You may be dealing with a member of the public face to face with their enquiry one minute, and the next you may be speaking to someone on the phone or via email. You will also be using various computer systems. You will need to be able to work and make decisions under pressure. You will need to have high levels of resilience due to the nature of the enquiries we deal with. These can be distressing or upsetting at times.You will be employed on a mobile contract. This means you will have a base station, but you will be required to travel and work from other Police Stations within the hub. This is a good opportunity to work with different teams and have a change of environment. This requires you to be flexible, and this can happen at short notice where your shift time and location may be changed.The location for the Police Enquiry Officer post will be at:Crawley Hub, supporting Horsham and East Grinstead. Travel between locations will be required.INITIAL TRAINING WILL BE 5 FULL WEEKS AT POLICE HQ IN LEWES.FOLLOWING ON FROM YOUR INITIAL TRAINING YOU WILL CONTINUE WITH ON THE JOB TRAINING WITH A DEDICATED COACH, WITHIN YOUR DEDICATED OR NEIGHBOURING HUB.SHIFT PATTERNSSTAFF WOULD BE EXPECTED TO WORK A ROTATING SHIFT PATTERN BETWEEN MONDAY AND SATURDAY 0900-1700 (THIS DOES NOT INCLUDE ANY PUBLIC OR BANK HOLIDAYS).Key ResponsibilitiesTo act as the primary point of contact to all visitors to the Police station.To act as a conduit between Police Officers and the public.Accurately assessing and recording incidents, ensuring the prompt resolution of enquiries through effective communication whilst maintaining the highest professional and ethical standards.To identify the purpose and nature of each contact by asking questions to elicit sufficient and relevant information to enable an accurate and timely assessment of appropriate means of resolution.To provide a proactive, customer-focused service to all enquiries made via the Front Officer whether in person, by phone or online in a compassionate and highly professional manner in accordance with the Sussex Police Policing Strategy and the Victim Code.Skills & ExperienceQUALIFICATIONSGCSE or equivalent in Maths and EnglishSKILLS AND EXPERIENCEGood verbal communications skills with the ability to listen to othersAbility to breakdown problems into component parts and determine appropriate actionAbility to communicate difficult messages to the public effectively and sensitivelyDecision-making skills. The ability to think laterally and be able to creatively resolve incidentsProven ability in problem solvingAbility to produce accurate written reports or other documentsLevel of confidence in using standard IT packages, systems and/or databases to fulfil role requirementsDemonstrate Personal Responsibility, planning own work with the ability to work with minimal supervisionWork effectively in a team to achieve shared objectives, demonstrating an awareness of individual differences and providing support as requiredWhy Work With Us?Policing is an exciting 24/7 business and we all have commitments outside work. Were invested in supporting people to balance their life with work and we encourage flexible working.We take pride in looking after our people and offer a variety of benefits;Career progressionContributory pension scheme (LGPS)Generous annual leave allowanceDiscounts for everyday spendOn-site gyms and a range of sports clubsGenerous and supportive parental leaveFinancial and mental wellbeing guidance and supportFurther InformationFor further information about the role please contact Veronica Trodd.Diversity StatementWe are committed to being an anti-racist police service. We promise to challenge injustice, ensure fairness and to uphold anti-racist principles in both our organisation and our communities.We value the differences that people bring from all backgrounds and communities. Regardless of age, sex, ethnicity, sexual orientation, gender identity or gender expression, disability, social status, or religious belief, we would love to hear from you.Additional InformationFollowing submission of your application you will receive a confirmation email with a copy of your application attached. Occasionally emails from this address can fall into spam/junk folders so please ensure this is checked regularly.#J-18808-Ljbffr