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Location: Hilton Edinburgh Carlton, EdinburghAll candidates should make sure to read the following job description and information carefully before applying.Contract type: PermanentHours: Full TimeShift pattern: 5 days from 7Posted date: 03/02/2025Would you like to work for a company that gives you:250, up to 1000 cash incentives when referring a friend to come and join our team - T&Cs applyLong service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.Rewards your hard work by offering you the below team benefits when you join us:Meals provided whilst on shiftSales incentives and initiative rewardsDiscounted / Free use of leisure facilities Hotel specificStays in our hotels at discounted prices orEven free stays in our hotels as one of our rewards & recognition incentivesOpportunities for your personal development within the Hotel Group Brand PortfolioFully funded apprenticeships T&Cs applyAnnual Holidays entitlements inclusive of Bank HolidaysOpportunity to buy additional holiday entitlementsDoes the below sound like you?Passionate and willing to learnPositive attitude and someone who makes our guests smileGenuinely friendly and caringEnjoys working as part of a teamAmbitious and hard workingGood organisational / time management skillsResilient, creative, able to multitask and can work under pressureGood command of English language to enable communication with the teamGood communication and excellent grooming standardsAbility to work morning, afternoon/evening, and weekendsDeliver exceptional customer experiences all the timeKlarent Hospitality are recruiting for a Food & Beverage SupervisorWe offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio. We pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.The Role:Motivate the team and lead by exampleAssist the Management team and the Food & Beverage Manager in the smooth operation of the departmentSupport and deliver training to team members, actively developing their skills and knowledgeMaintain a visible presence within the outlet to ensure that all customer requests and queries are responded to promptly and effectivelyHandle guest complaints in a friendly and efficient manner, always ensuring guest satisfactionWork and cooperate with colleagues to enhance the guest experienceContinuously develop new knowledge and skills to ensure best practice service deliveryHave thorough knowledge of and consistently deliver the company standard operating procedures in the departmentEnsure the department is always prepared for business and forthcoming days serviceCommunicate and cooperate with all colleagues in all departmentsEnsure a high standard of personal hygiene and presentation throughout the teamAdhere to all Health & Safety/Food safety compliance and report any hazards, accidents, loss, or damage to management#J-18808-Ljbffr