Job Title

Head HousekeeperWe currently have an excellent opportunity for an experienced and passionate Head Housekeeper to join a fantastic team at the Lanesborough.Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and Londons most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa.Oetker CollectionMasterpiece HotelsOetker Collection hotels are true masterpieces located in the worlds most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.Candidate ProfileAs the Head Housekeeper, you will lead our housekeeping team to ensure immaculate cleanliness and appearance throughout the hotel. Your role is crucial in providing exceptional guest service by efficiently handling requests and queries, and communicating guests' preferences to all departments for a seamless stay. You will ensure guests feel secure and comfortable, knowing their rooms are treated with care and confidentiality. Through meticulous attention to detail, effective collaboration, and efficient resource management, you will help create a home-like environment, enhancing the overall guest experience at The Lanesborough.Key RequirementsThe ideal candidate would be able to demonstrate the following attributes:Previous experience in a similar role within 5 star establishment is essential and experience in the luxury London market would be preferredShowcasing a track record of maintaining high standards of cleanliness and guest satisfactionStrong leadership abilities with a proven capacity to manage, motivate, and develop a diverse housekeeping team, ensuring efficient and effective operationsAbility to work under pressure and handle multiple tasks simultaneously, maintaining composure and efficiency in a fast-paced environmentExcellent communication and interpersonal skills, enabling effective interaction with guests, staff, and other departmentsIn-depth knowledge of health and safety standards, with the ability to implement and adhere to all relevant policies and protocols to ensure a safe environment for guests and staffIn returnWe believe in recognising and valuing the contributions of our team members. To support your wellbeing and growth, we provide a robust reward and benefits package, including:Financial WellbeingCompetitive salary packageDiscretionary Company Sick PayAdditional holiday allowanceSeason ticket loanEnhanced Pension SchemeLife InsuranceComplimentary dry cleaningSafety shoesRetail discounts around Victoria, Westminster, Whitehall and the Northbank areaHealth & WellnessPrivate Medical InsuranceDental and Optical benefitsComplimentary meals on dutyCycle to Work schemeFlu vaccinationsDiscounted chiropodist and massage treatmentsSubstantiality initiatesSocial and sports activities (e.g. football games, running club, yoga & pilates, etc.)Career Growth & Personal DevelopmentInternal transfer and promotion opportunitiesCross-departmental exposurePartnered with industry-leading training providersInternal learning gatewayFree access to e-learning platform offering job-specific training and personal growth coursesSubsidised professional qualifications and certified training programmesFinancial incentives for bringing talents to The Lanesborough via Recommend-A-Friend schemeRecognition & Social InitiativesAward programmes throughout the year with generous prizesLong service awardsPreferential room rate at The Lanesborough for you and your family50% discount on F&B and Club & Spa treatmentsSocial events (e.g. Annual Party, Recognition Celebrations, Children's Christmas Party, Departmental Appreciation Day, pub quiz, etc.)Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)Retirement parties Terms and conditions apply to all benefits.EligibilityIn line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.