Job Title

Loyalty ManagerBrighton 2 days per week (3 days WFH)Salary up to 50,000Our client is consumer focused retail brand based in Brighton. We are looking for a skilled Loyalty Marketer with experience of working on loyalty programmes, managing a loyalty plan & strategy and reporting back on loyalty customer performance. You will be working with cross functional marketing departments, building and planning loyalty campaigns with an omni-channel reach. Responsibilities for this Loyalty Manager job include:Deliver the campaign activity as outlined in the customer loyalty plan.Manage trigger and automation programmes.Work with the wider marketing and eCommerce teams and retailers, to deliver promotional campaign activity, including new product launches, events, discounts and promotions etc.Working with the wider marketing team on campaigns covering emails, social media, SMS, ecommerce, retail merchandise and digital content.Analyse and report on campaign activity, as aligned with the KPIs and commercial ROI.Manage external agencies, brief, track and report on campaign activity managed by them.For this Loyalty & CRM Manager role you should have:Worked as a Loyalty Marketing Manager or CRM and Loyalty Manager for at least 3 years, for either a retailer or eCommerce company.Proven skills in working on a consumer product / retail loyalty programme.Successfully managed data for multimillion+ consumers, including trigger and automation.Proven skills in either Talon.one, Klaviyo or other CRM systems.Benefits include:Staff discountExcellent holiday and pensionTrain, development and many more