Position: Receptionist General Administrator Department: OperationsPosition Reports To: Building ManagerLength of Contract: PermanentSalary: 27,000 - 35,000 based on experienceHours of Work: 8:30 AM to 5:30 PM, Monday - Friday Main Duties:Provide excellent customer service by greeting and welcoming all guests and employees upon arrival.Prepare, arrange, and offer refreshments to guests whilst they wait for their meetings/appointments.Manage diaries/calendarsDirect visitors to the appropriate person and office.Answer, screen, and forward incoming phone calls and make external calls as needed.Provide basic and accurate information in person and via phone/email.Ensure the reception area is tidy and presentable, with all necessary stationery and materials (e.g., pens, forms, and brochures).Receive, sort, and distribute daily mail and deliveries.Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue/change/cancel fobs).Order building and office supplies and keep inventory of stock.Run daily building checks to ensure that the building is in good order.Liaise with the Block Management Company and all building service providers and contractors to maintain the building in good operational order.Update calendars, schedule meetings, and book meeting rooms.Arrange travel and accommodation and prepare vouchers.Maintain records of office expenses and costs.Perform other clerical duties such as filing, photocopying, transcribing, faxing, and posting mail.Provide effective reception service.Write letters and emails on behalf of the property management team.Assist the Head of Property Management and provide support to the Property Management team as required.Handle general administration for property management applying for HMOs, landlord licences, record keeping, and liaising with managing agents.Perform general personal assistant duties as needed.Profile: Must reside in London, ideally close to Central London.Apply only if you have relevant experience.Qualifications and Skills: A-Level/BTEC education or equivalent; additional education or certifications in office administration or management is a plus.Previous experience in a receptionist or customer service role is preferred.Excellent verbal and written communication skills.Professional and pleasant demeanour with a strong customer service background.Excellent organisational and multitasking abilities.Proficiency in using standard office equipment, including multi-line phone systems and computer software (MS Office, email, and calendar applications).Ability to maintain composure in a fast-paced environment and handle difficult situations with tact and diplomacy.Familiarity with building access control systems and security protocols is advantageous.Flexibility to work shifts, including evenings and weekends, as required.For this position, you must have the full right to work in the UK.
Job Title
Receptionist