Job Title

Who we are: We create innovative diagnostics for a healthier world. As representatives of the One Health approach, we are convinced that the health of humans, animals and the common environment are interconnected. Specializing in food safety throughout the value chain, we develop, distribute, and improve rapid molecular tests and analysis tools. Our solutions are reliable, easy to use and correct to make the world a safer place.The Technical Support Specialist (TSS) is a member of the TSS Team and is an integral member of the global sales team providing technical expertise to customers and potential customer in the field. The TSS Team leverage and utilizing all available resources to provide world class technical support to current customers on the proper use of both Hygiena food safety and animal health diagnostics product lines to meet and exceed monthly, quarterly, and annual sales goals in the assigned geographic territory. The position helps sales managers close new business by assisting with technical presentations, trials, application lab evaluations and any other technical help needed to win new opportunities. Once won, TSS Team train customers, installs equipment, do light scheduled preventative maintenance on equipment and supports assigned customer base with the use of all our products. Ongoing support also includes retraining of customer staff, troubleshoot technical issues, application lab/customer project management and customer development.Description of Essential Job FunctionsWorking independently or with Sales Representatives & the TSS Team.Main focus will be the Hygiena ATP Monitoring product range and will be supporting our customers and sales team on e.g: Online calibration / software upgrades / device detection issues / application supportWill have to be flexible and operate between a customer service / admin role and a technical support role.Will be Technical Support Specialist to facilitate Key Projects on the Hygiena Environmental Product range all over EMEA region.This includes performing pre-sales presentations, product demonstrations, and technical seminars for individuals and groups in response to field sales requests.Travel is expected to be up to 30% to visit supported accounts and new opportunities.Optimizes technical support resources to maintain satisfied customers base along with helping sales team initiative of driving profitable sales to meet monthly, quarterly, and annual goals while managing an annual operating budgetPulls and analyzes data to support efforts to overcome technical obstacles, gain new business and monitor competitors and trendsProvides training to colleagues where needed. Acts as a relay between customers and maintenance and service to increase reactivityWorks daily with technicalservice to definebest way to supportPromotes maintenance and service to increase revenueand satisfactionReports daily activities in CRM incl. weekly 1to 1 with managerfor traceabilityHolds accountability for KPIs: daily activities to measure effectiveness, Ensures compliance with and/or followsall organizational systems,programs, training, policies, and procedures as required and complies with relevant legal mandatesUtilizes and updates CRM MS 365 platformdaily to managethe assigned territoryKnowledgeBachelors/Masters/PhD degree in Life Sciences (Biology, Microbiology, Chemistry, Food Microbiology), or related fieldMinimum of 2 years of B2B sales or technical supportexperience required that includes the following:Experience in sales in the food & beveragemarket, orExperience in sales and/ormarketing in healthcare marketA combination of expert troubleshooting and interpersonal skills are the keys to success in this position.Ability to communicate persuasively with others in writing, on the phone,and in personExcellent verbaland written communicationAbility and aptitude to work with and maintainfine scientific instrumentationAbility to conduct detaileddata analysis and troubleshooting each product platformEffective cross functional collaborationData rationaland good numeracy skillsEffectively utilizetechnologyIT literate Excel, Word, Outlook, PowerPoint, Visio as well as sales CRM systemsStrong PowerPoint skills with the abilityto synthesize largeamounts of data into key points in a clear concise presentation