About Anna MedicinalsAnna Medicinals is a leading medical cannabis clinic dedicated to providing safe, high-qualitytreatment options to patients with complex and unmet medical needs. We operate within ahighly regulated environment and are committed to upholding the highest standards ofpatient care, compliance, and clinical excellence.We are seeking a qualified and experienced clinical admin who is eager to contribute to apioneering area of medicine. This role offers the opportunity to work in a dynamic andinnovative sector while making a meaningful impact on patient outcomes.About the RoleThe Clinical Admin is responsible for supporting and guiding individuals undergoingtreatment with cannabis-based medicines. You will work to support service users duringtheir treatment initiation to help them adhere to their plans, overcome challenges, andachieve health and wellness goals.This role requires empathy, excellent communication skills, and a strong commitment toimproving the lives of service users. The Clinical Admin will also assist with administrativetasks to meet the needs of the service.Key ResponsibilitiesPatient Operations Assist with triage of patients and review of medical records against a rigorous triageprotocol overseen by our Chief Medical Officer Provide internal coordinators or clinical staff with updates regarding patientprescriptions and any changes in their treatment. Work closely with partner pharmacies to ensure external prescriptions are correctlydispensed and deliveredPrescription & Record Management Maintain full and accurate electronic health records (EHR) for all patients. Ensure all prescription records are complete, accurate, and up to date. Collaborate with the pharmacy and clinical teams to ensure timely dispensing andmedication delivery to patients.Compliance & Governance Support the Registered Manager in managing complaints, compliments, and patientfeedback. Assist in reporting and documenting incidents and significant events in line withclinical governance policies. Adhere to all mandatory training requirements, company policies, and StandardOperating Procedures (SOPs).Operational Support & Service Improvement Assist in operational and clinical recruitment and onboarding processes. Support clinicians with operational queries to ensure smooth workflow. Collaborate with the product and tech support teams to resolve technical issuesaffecting service delivery. Work closely with the line manager and wider team on service improvementinitiatives. Attend work-related meetings as required.Flexibility & Adaptability Shift-based and flexible working may be required to meet patient and service needs.Skills, Experience, and QualificationsEssential Minimum of 3 years work experience in an administrative setting Excellent attention to detail and ability to maintain accurate records. Strong IT proficiency, including familiarity with electronic health record (EHR)systems. Ability to work under pressure in a fast-paced, regulated environment. Strong communication skills, both written and verbal. Ability to work collaboratively in a multidisciplinary team.Desirable Experience working in a healthcare or regulated industry. Understanding of clinical governance and regulatory compliance. Previous experience supporting patient-facing services. Experience in the cannabis health industry Experience within a startup organisationWhy Join Anna Medicinals? Opportunity to work in a cutting-edge medical sector with a growing patient base. Flexible working arrangements and a supportive team environment. Career development and ongoing professional training. Make a meaningful impact by improving access to innovative treatments for patientswith complex conditions.Anna Medicinals is an equal opportunity employer committed to fostering an inclusive anddiverse workplace. All applicants must be eligible to work in the UK and meet the requiredprofessional standards.
Job Title
Clinical Administrator