Job Title

Join Our Team as a Customer Services Assistant!Are you passionate about delivering exceptional customer service and ensuring the smooth supply of vital health products? We are looking for a dedicated Customer Services Assistant to join our team and support our mission of providing top-notch service to customers across the UK, Ireland, Malta, and Gibraltar. This is a 12 month contract.Key Responsibilities:Order Processing: Accurately process orders for Animal Health and Human Pharma products, ensuring timely delivery and compliance with internal measures and regulatory requirements.Customer Query Handling: Efficiently manage pre-delivery and order-related inquiries via email, fax, and telephone, ensuring prompt and satisfactory resolutions.Basic Reporting and Checks: Monitor and action daily Order to Cash reports to identify and resolve issues, ensuring smooth order transitions.Customer Premises Validation: Validate customer premises and ensure compliance with company policies and GDP standards.Continuous Improvement: Strive for improvements in Order to Cash processes while maintaining compliance with company policies, procedures, values, and objectives.Cross-Department Collaboration: Facilitate information sharing between QA/SC and internal/external stakeholders. Late Delivery Management: Handle late delivery notifications and manage customer claims and returns paperwork. Compliance and Ethics:Adherence to Policies: Ensure all activities comply with internal policies, SOPs, and external regulations.Training and Audits: Complete required training and cooperate fully in audits and inspections.Required Skills and Experience:Customer Service Experience: Previous experience in customer-facing roles.Technical Proficiency: Proficient in Microsoft Outlook, Excel, Word, and SAP (highly desirable).Communication Skills: Excellent written and verbal communication skills.Attention to Detail: Logical and analytical approach with a focus on accuracy.Team Player: Ability to work well in a team environment or independently.Resilience: Ability to work under pressure and follow documented processes.Customer Focus: Demonstrates passion for customer service and adherence to quality systems.Pharmaceutical background: Experience in a pharma or medical devices background desirable.Why Join Us?Dynamic Environment: Be part of a team that values continuous improvement and innovation.Professional Growth: Opportunities for career development and advancement.Impactful Work: Contribute to the supply of essential health products, making a difference in people's lives.If you are a motivated individual with a passion for customer service and a commitment to excellence, we would love to hear from you! Apply now to join our team and embark on a rewarding career journey.