Job Title

Customer Supply Chain Specialist Fast-Growing FMCG Business Location: Windsor (Hybrid working with 3 days per week office based) Salary: c 45,000 to 55,000 Per annum + Bonus, Pension, Healthcare & HolidayAn established fast-growing FMCG company is looking for an experienced Customer Supply Chain Specialist to strengthen relationships with key retail partners and drive supply chain excellence. Reporting to the Customer Service & Operations Lead, this role is pivotal in ensuring smooth operations, high service levels, and continuous improvements across sales and supply chain functions.Key Responsibilities:Act as the main point of contact for customer supply chain teams, leading key review meetings and building strong partnerships.Ensure best-in-class service levels (OTIF) and operational supply chain excellence.Manage the 0-13 week planning horizon, ensuring accurate forecasts, stock availability, and inventory analysis.Work collaboratively across internal and external stakeholders, forming strong partnerships with sales and supply chain teams.Champion efficiency and sustainability by identifying opportunities to reduce waste, optimize costs, and improve processes.Key Metrics: Service level performance, availability, forecast accuracy, cost efficiency, and customer satisfaction.Key Requirements:5+ years of experience in Sales, Customer Services, or Supply Chain within the FMCG sector.Strong understanding of customer supply chain principles, ideally with experience working with major UK grocery retailers.Excellent stakeholder management skills, with the ability to build lasting, trust-based relationships.Results-driven mindset, with a passion for delivering excellent customer service.Analytical problem-solving skills, with the ability to interpret data and drive performance improvements.Experience with customer ordering systems, OTC (Order To Cash) principles, and MS Office proficiency. People are at the heart of everything we do. We embrace diversity and are committed to creating an inclusive recruitment process that allows everyone to be their authentic self. While we would love to reply to all applicants, due to high application volumes, if you do not hear back within 14 days, unfortunately, the role wont be progressing. The position may be in the process of closing, so it could be a matter of timing. But no worries! There will be more opportunities. Follow us at Mackenzie Jones Recruitment to stay updated on new openings.