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Who we are?The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.Silverfin is a cutting-edge cloud software solution built by accountants, for accountants.Founded in 2013, Silverfin was created to solve the frustrations of manual, error-prone processes in analysing financial data and compliance. From day one, weve been a cloud-first platform with an open API architecture, leveraging structured data to transform how accountants work.Our mission is simple: to enhance and support the accountancy profession through AI and automation, ensuring accountants remain relevant and respected in the future of finance.In 2023, Silverfin became part of the Visma Group, joining one of Europes leading providers of cloud software. This partnership strengthens our ability to innovate and expand our impact within the accountancy industry.Today, Silverfin is trusted by over 930 firms across 16 countries. Our clients include all of the Big 4 accounting firms, as well as leading global networks like BDO, PKF, Baker Tilly, Grant Thornton, and Moore.Headquartered in Ghent, with offices in London, Luxembourg, and Gouda (NL), were a team of over 180 people - including a diverse remote engineering team working across multiple time zones - all working together to drive innovation in accounting.How would you support our success?Your roleReporting to our CEO, the General Manager UK holds overall accountability for the revenue and performance of the UK and the talented team we employ in the market. You will own and accelerate the achievement of company goals based on localized product and customer strategies and ensure effective implementation of specific go-to-market plans. You are a member of our Senior leadership team and have a team of direct reports who are leaders in Sales and Customer Experience (Cx). Under a matrix management approach, you have members of the Marketing and Product Management functions assigned to your BU (business unit) to ensure strong marketing execution and product alignment with the retention and expansion of customer value.Your BU will also draw on core services from our Finance/BizOps and People functions.Internally this role works with:The UK market team members working across Sales and Cx.The senior leadership teamOther business unit Leaders - to share learnings, processes and insightsAssigned experts from Marketing, Product Management and Business Solutions.Our global People teamOur global Finance/BizOps teamExternally the Role Works With:Customers and prospectsIndustry associations and membership bodies that have our target market as membersOther SaaS ecosystem partners that serve and support our customersCommercial organisations that we have relationships with to operate locally.Your responsibilitiesLeadership, people management, coaching and resource planning - supporting a small team inside a larger business.ARR growth and sales performance - with particular focus on increasing market awareness, acquiring the right customers and creating early time to value experiences.Customer engagement, retention and expansion - supporting high pNPS, lifetime value, low churn and loyalty, customer advocates and ARPA increases.Overall local P&L accountability, metrics and regional strategy in a global business context.The General Manager is primarily responsible for the market specific vision, growth and leadership of the Silverfin business outcomes in the UK. You are required to think globally, and act locally and champion the needs of the market, customers and our in-market team members.Your leadership needs to be authentic, inclusive and collaborative, as well as highly focused on performance and outcomes. The role has Product, Marketing, Sales, and Customer Engagement team members reporting into it indirectly and directly and so maintaining a strong oversight on these key functions is very important.You are focused heavily on customer ARR growth and sales performance for the UK market. You will understand how an effective direct sales team operates and you will support that team via insightful contributions that empower success. You can advocate for our solution at events and in front of high-value customers and partners and being able to run a Silverfin demo is something youd value the opportunity to do from time to time.What would success look like?Successful GTM creation and execution in UK - you own the numbers and the plan to achieve themMarket assessment and PMF alignment with the product and marketing teamsYou know the product well and can demonstrate it yourselfTargeted marketing plans ready for UK market - ABM and inbound content web/SEO optimisation. Outbound that works in support of long-term buying cycles.Sales funnel optimisation and performance through Sales Leaders - no excuses for poor admin, leverage tools and a sales team that closes better quality opportunitiesCx is focused on 100% customer delight and reference ability - NPS improves and CSAT factored in.Pricing and packaging that optimises new market opportunitiesProduct roadmap contributions - product localisation that moves the dial but knowing how to prioritise and say noA clear focus on accountable execution, goals, metrics and reportingPresence and visibility online and in person - credibility, energy and values alignment internally and externallyA motivated and high performing, lean team - a great coach and clear goals set for the cross functional teams.Experience and qualifications10+ years managing a key sales and/or customer facing services function in a growing SaaS software or product business or 5+ years in establishing a local operation for a global entity.A tertiary qualification in Business or a related field.Successful experience within the SaaS industry and an appreciation for the dynamic and accountable nature of this business model.Experience in the accounting or finance industry.Track record of achievement in high-growth environments with both new business targets, as well as a customer expansion and retention focus.Recent experience in a global business where relationships and connections have been successfully maintained across timezone and cultural differences.Skills and knowledgeStrong leadership and execution skillsDeep understanding of demand, inbound and account based/target account marketing strategiesStrong sales and networking skillsAccounting business models knowledge and experience in the sectorAbility to deliver results in a fast-paced environmentExcellent writing and presentation skillsGood listener with strong communication skillsProficient with analytical and marketing automation tools including Hubspot and Salesforce.Quantitative skills to make data-driven decisions and ensure effective reportingAttitude and personality-related traitsLeadership and coaching skills that focus on empowerment and authenticityStrong general management skills across core areas of sales and customer success as well as knowledge of how product and marketing functions within a software solution business operate.You are considered naturally positive, approachable, with a sense of humour and high levels of personal energy.You are considered a leader that supports and coaches the achievement of team goals over personal success, a great communicator and team playerYou have high levels of EQ, being highly self aware, resilience and a growth mindset.You have the ability to travel throughout the region and if required to other regional offices.You will have very strong written and verbal communication skills and the ability to convey information accurately and in the right format and style for the audience involved.Strong skills set in using business productivity tools and software including high levels of competency with numerical and qualitative data.You should be comfortable building relationships with diverse stakeholders within and on behalf of complex organisations.Superior problem-solving skills with an analytical and managed risk-based decision making approach.Attention to detail and the ability to use processes to achieve repeatable and scalable outcomes.You will enjoy working in a fast-paced, agile environment and are prepared to work both core hours and irregular hours when required to meet objectives and goals.You will have great aptitude for and enthusiasm to learn and be open to feedback to help you be the most successful you can be in your role.We care for youBe part of something bigger Join a growing SaaS company thats now proudly part of Visma, Europes leader in mission-critical cloud software.A connected team, wherever you are Take part in regular team activities, retreats, and offsites to keep our culture thriving.Grow with us Take advantage of career development opportunities and a personal training allowance to support your growth.Time to recharge Enjoy our company-wide Wellbeing Days off each month (reviewed annually).Fair compensation Receive a competitive rewards package with benefits tailored to your roleFlexibility with connection We have a hybrid setup, with a minimum of three days a week in the office. However, we understand that life can be unpredictable, so we offer flexibility to accommodate unexpected events.How we workAt Silverfin, we're an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. We're committed to elevating talent by creating an environment where we can all thrive together.We have a unique culture with our values as the backbone:Who we are - Authentically humanHow we think - With a growth mindsetHow we act - Bravely, side by sideHow we win - By doing what we loveAt Silverfin we make our own way. We are constantly looking for new and innovative ways to move forward. Continuous learning and development is encouraged to support your personal and professional growth.At the same time, this opens up many new opportunities that allow our people to grow with Silverfin, and often faster than with other companies. So many ambitious team members have already found their way to a new challenge within Silverfin.We want you to reach your full potential. To get you there, we don't want to think in boxes and over-structure things. So your options are not limited to 1 team or 1 career track. Your talent, motivation and potential play a crucial role in evolving across the teams into new roles.#J-18808-Ljbffr