Job Title

Service Advisor Required in Oxford (Kidlington) Company Type: Franchised Main Dealer Salary Details: 30k Basic Salary + Bonus (35,000+) Working Hours:Monday to Friday 8am - 6pm - NO WEEKENDS Job Benefits: Full manufacturer training programme, lucrative bonus package, established motor group with sites across the UK which offer career progression opportunities An average day as a Service Advisor Manage all customer communications and interactions on behalf of the dealership Identify service needs and requirements of the customer. Establish understanding and an agreement with the customer of work required and agree time frames. You will liaise with the workshop to determine vehicle completion times and relay any information. Carry out visual inspections of courtesy or customers vehicles to identify any accidental damage caused. Regularly update the customer with progress on their vehicle. Process payments and issue invoices for customers. Supporting with handling complaints in line with company policy. Ensure handover and administration of customer vehicles are completed to a high standard. Communicate effectively, in person, by telephone or email to deliver premium customer advice and satisfaction at all times. Maintain a professional manner at all times and ensure customer issues are resolved efficiently and effectively. Understand and ensure all objectives are fully achieved. About you You will have exceptional customer service, striving to deliver above our customer expectations. Excellent communications skills, by telephone email and face to face situations. You will have a minimum of 1-year service advisor experience. Experience with RTC & Kerridge /ADP Systems preferred, however, training can be provided for the right candidate. You will have a strong attention to detail You will have good time management and be able to prioritise your workload. Willingness to attend manufacture-training courses to keep updated within this fast paced environment. TPBN1_UKTJ