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Job Title


Head of Standards, Malpractice and Complaints


Company : Scottish Qualifications Authority (SQA)


Location : Anderston, Scotland


Created : 2025-04-04


Job Type : Full Time


Job Description

DirectorateCheck all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.Policy, Analysis & StandardsBusiness AreaStandardsLocationGlasgow or DalkeithSalary range62,804 - 72,576Type of ContractPermanent ContractPart Time/Full TimeFull Time/'Happy to talk flexible working'WorkstyleHybridActual Hours35Closing Date22/04/2025Ref No6524Job DescriptionThe Scottish Qualifications Authority (SQA) is Scotlands national awarding and accreditation body. We are trusted to oversee thousands of qualifications that are offered in schools, colleges and workplaces, not just in this country, but around the world.Our Policy, Analysis and Standards Directorate places research and analysis at the heart of all SQAs work so that decisions made about SQAs qualifications, assessments and wider services are based on robust evidence and analysis. We ensure that this evidence and analysis is used to inform decision making across the wider education system.We are recruiting for an exciting role in this Directorates leadership team. The Head of Standards, Malpractice and Complaints provides functional leadership to the Standards, Malpractice and Complaints Team. They are also a key member of the Directorates Management Team and of SQAs Senior Leadership Team.The key purposes of the role are to:provide strategic leadership for SQAs standards and awarding activities to ensure that the standards of SQAs awards are fair, defensible and command public confidence and that SQAs awarding processes are effective, efficient and secure and comply with our Code of Practice and Governing Principlesensure the efficient management of malpractice and complaints to safeguard the integrity of SQA systems and mitigate risk.The role involves providing technical advice, support and guidance to SQA colleagues on setting, maintaining and improving standards through all stages of SQAs work to develop and award qualifications. As owner of SQAs Code of Practice and Governing Principles the role is also responsible for ensuring that these continue to provide a robust and effectiveframework for SQAs self-regulation activity. The role also involves providing direction and advice to ensure SQAs malpractice investigations are handled sensitively, robustly and, above all, fairly.Effective delivery of the role requires close engagement with colleagues across SQA and with our wide range of stakeholders, including other awarding bodies, qualification regulators, our legal advisers and professional associations.Applicants must, as a minimum, be educated to SCQF level 9 or have significant experience (510 years), in a similar senior post. Ideally, you will also bring knowledge and experience of standards in qualifications and assessment.As a leader, role model the behaviours associated with SQAs values (Trusted, Progressive and Enabling) in order to develop and sustain a productive and positive culture. As a member of SQAs Senior Leadership Team you will also play a key role in supporting the transition to Qualifications Scotland.SQA offers a fantastic benefits package in return for your talent whilst also offering hybrid working as default. These include but are not limited to a career average pension scheme; staff well-being and health assistance programmes; development opportunities and 27 days annual leave in addition to 14 days public holiday. Find out more here: SQA Benefits.If you think youve got the skills, knowledge and experience required to succeed in this exciting opportunity, please apply below.SQA welcomes applications from every section of the community.Tha Plana Gidhlig aig SQA agus tha sinn dealasach le na h-amasan sa Phlana Cnain Niseanta Ghidhlig ( SQA has a Gaelic Language Plan, and we are committed to the aims of the National Gaelic Language PlanWe are an Equal Opportunities employer and encourage applications from all members of the community. We are committed to the Disability Confident Initiative and offer a guaranteed interview to any applicant who considers themself to be disabled and who meets the competency requirements for the post.