Job Title

78885 - Technical Support EngineerThis Technical Support Engineer will report to the General Enquiries & Smart Metering Manager and will work within Network Operations based in our Maidstone office. You will be a permanent employee.Before applying for this role, please read the following information about this opportunity found below.You will attract a salary of 51,245 per annum (Dependant on experience) and a bonus of 3%.Close Date: 13th February 2025We also provide the following additional benefits:23 days annual leavePersonal Pension Plan Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%)Tenancy Loan Deposit schemeTax efficient benefits: cycle to work schemeSeason ticket loanOccupational Health supportSwitched On scheme providing discount on hundreds of retailers' products.Discounted access to sports and social clubsEmployee Assistance Programme.JOB PURPOSE:To provide technical support and advice to the Schedulers and Business Support staff within the General Enquiries & Smart Metering Department at Maidstone. This will include all technical matters associated with UK Power Networks' Distribution Network with a focus on General Enquiries (Small Works) jobs including, Disconnections, Cut-out changes, and Service Replacements. Liaison with internal and external customers plus partners from local government and the wider business community will form an important part of the role.DIMENSIONS:Check and authorisation of jobs electronically following the Putting People to Work policyCheck work programmes and utilisation of field teamsCoach staff in Distribution Network Awareness including site visitsParticipation in weekly operational conference calls with local Area representativesLiaison with contractors, Powercare, and DCD internals teamAttend business-related meetings representing the departmentFinancial control of associated activities within budget giving attention to achievement reporting and unit cost control of LV activitiesProduce Risk Assessments and Method StatementsUndertake all aspects of safety management including office inspections and behavioural exchangesProduce designs for jobs following site visitsLiaise with customers providing follow-up adviceWork with the Scheduling team to ensure prioritisation of worksProvide technical support to the scheduling teamWork with Field Staff Supervisors / Small Works Engineers to maximise efficiency of direct staffManage own workloadCarry out operational standby dutiesPRINCIPAL ACCOUNTABILITIES:To safely schedule staff (direct and contractors) in the Region.Achieve full utilisation of the resources and updating scheduling tools or any new scheduling systems.Operate work management tools (NETMAP), (SAP) and PC systems to assist with the issuing and completion of work.Provide regular feedback to the Field Engineers and Field Staff Supervisors.Take and resolve telephone queries from internal and external customers.Liaise with other Directorates to ensure working at the Regional Office.Help investigate customer complaints.Record and co-ordinate Electricity Guaranteed Standards.Record annual leave and other absence.Liaison with Local Authorities regarding NRSWA and Section 74 issues.Liaise with contractors to ensure compliance with section 74 of the New Roads and Street Works Act.To work as a team with other Delivery & Business Services Administrators, Field Staff Supervisors, and Field Engineers to ensure staff are scheduled and utilised.Ensure compliance with procedures.Carry out a storm role during emergencies.Qualifications:BTEC Level 3 National Certificate in Electrical/Electronic Engineering or higher.A solid understanding of Overhead and Underground Low Voltage field activities is essential.Knowledge of the important elements of NRSWA the UKPN Streetworks activity.Previous operational experience on the Distribution Network, e.g. LV/HV Authorisation and working knowledge of the Distribution Safety Rules. In particular, the Identification of LV and HV underground cables.Work as part of a team.Organise own workload and that of the field staff.An understanding of basic financial procedures including Income and Cost Analysis plus Budget preparation and monitoring.Good level PC literacy, and use a variety of systems.Team working The ability to work co-operatively with others to achieve shared goals and improve the contribution of all members of the team.Flexible attitude to work and working hours.Work with other staff and other teams within UK Power Networks and external partners.Health & Safety Responsibilities:Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control, and those who might be affected by the work undertaken, i.e. public, visitors, and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence, and application of requirements to work safely and without harming the environment.Employees will ensure they understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly, where work activities can have an adverse impact upon the environment, and where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied.If in doubt ask!We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.#J-18808-Ljbffr