Job Title

Perm 37 hours a week (Monday to Thursday 9 am-5.30 pm, Friday 9 am-5 pm)Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below.Company Overview :Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a 113mturnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 81 for October 2024. Underlying its services is FluidOnes national fibre network, Platform One, which is the most connected network in the UK. FluidOne has a strong company culture enjoyed by 540 staff and was ranked in the top 50 Best Companies to work for in the UK awards 2023 and in the top 25 Technology companies to work for in the UK.FluidOne supports the needs of 2400 customers, including 200 channel resellers, with services covering connectivity, SD-WAN, cyber security, IT managed services, mobile, IoT, UCaaS and CCaaS. Addressing the needs of SME, mid-market and Enterprise, FluidOne consults with its customers to design solutions that complement their in-house IT structures. FluidOne takes complex hybrid multi-site environments and makes them simple and secure, so end-users can access their business applications wherever they are.Led by CEO Russell Horton, co-founder Chris Rogers (who started the business in 2006), CFO Tom Reece and CRO Simon Ward, the management team is backed by Livingbridge to support their ambitious long-term strategy.Role Overview:You will provide a consistently high level of customer service, support and guidance to our clients, acting as the bridge between them and our technical teams. Relationship management for a portfolio of clients, understanding their needs and developing an ongoing strategy with them, and delivering that strategy through the provision of correct products and services, alongside the management and delivery of projects on time and in budget. Whilst this is not specifically a technical role, previous sales and account management in the technology sector is essential.Responsibilities:Managing a portfolio of clients and creating a trusted relationship with themClients based in Camberley, Colgate, Cheltenham and LondonOrganisation and tracking client review meetings, creating & managing client IT roadmaps & risk registersAttending client review meetings and articulating IT Strategy into easy-to-understand language and carrying out presentations to key decision makers within the Client BusinessWorking with our in-house Solution Architects and Technical Account Managers in understanding technical and business requirements and turning them into deliverable IT projectsWorking with the Technical teams to spec out and quote project workProject Management, resource scheduling, stakeholder relationship management and client communications during new installations/projectsTracking open action lists, and ensuring actions are completed on time and to a high quality, working closely with the Technical Support teamsPreparing and issuing proposals, quotes and invoices; prompt delivery of monthly client reportsWorking alongside Project Support to track software and hardware renewals across an assigned portfolio of existing clientsHelping clients understand new technology solutions and how to protect themPreparing for, organising, and undertaking Discovery Audits for new/potential clientsOrganising and chairing New Client On-Boarding Planning and Review meetingsIn addition to being an account manager you will also be managing a team of 3 , doing One to Ones, Reviews , escalation and general management duties including being part of the Senior Management Team (SMT) for the Camberley branch of FluidOneRequirements:Background in IT/technology sectorAble to demonstrate good commercial and financial acumen with an ability to spot commercial and sales opportunitiesWell presented, genuine, open, and trustworthyHighly organised and proactive capable of managing your own workload and prioritiesPositive, confident, with an outgoing personality and a can do attitudeDriving licenseBenefits after probationary period:Employee Assistance programme (EAP)Life assurance (3 x salary)Sodexo Discount PlatformPension contribution- 5% company contributionGenerous Holiday EntitlementOne day off for BirthdayHalf price internet connectivityDepartment incentivesHow to apply:Send CV with covering letter to recruitment@fluidone.com with the job title as the subject field.FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.#J-18808-Ljbffr