Job Title

Are you a results-driven leader with a passion for sales, team performance, and delivering exceptional customer experiences? We are looking for an experienced Sales and Administration Manager to lead our high-performing team and play a key role in achieving our commercial objectives at NCP. About the Role As Sales and Administration Manager, you will be responsible for delivering NCPs revenue targets through the effective management of a telesales and administration team. Youll lead outbound sales activity, support inbound conversion, and collaborate with our Regional Sales Executives to drive performance across both B2B and B2C channels. Your focus will be on growing season ticket sales and associated products, while maintaining high standards of customer service and operational compliance. Key Responsibilities Lead and coach the team to meet revenue and performance targets Develop and implement outbound sales processes with clear KPIs Support digital migration of sales platforms (App/Web) Monitor and analyse sales figures to inform strategic decisions Manage inbound customer enquiries, webchats, and contact forms Conduct monthly one-to-ones and set clear performance objectives Ensure accurate CRM data management and adherence to terms and conditions Drive implementation of new products into existing and new business What Were Looking For Strong background in sales, preferably telesales or field sales Previous experience in leading and developing a sales team Excellent communication, negotiation, and coaching skills Proficient in Microsoft Office and CRM systems Ability to plan, organise, and deliver against performance targets Customer-focused with a professional and adaptable approach What We Offer Competitive salary up to 50,000 33 days annual leave (including bank holidays), plus your birthday off (pro rata) Reward and Recognition Program Discount scheme with major retailers Free or discounted parking Cycle to Work Scheme (up to 1,000) Company pension and death in service benefit Employee Assistance Program Supportive work-life balance Access to training and ongoing development opportunities TPBN1_UKTJ