Job Title

Job Advert: Consumer Sales Consultant & AdministratorFind out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.Salary: 28,000 - 30,000, based on experienceLocation: Office-based in Croydon. Ideal applicants will live within a 30-minute commute.Hours: Monday to Friday, 9am - 5pm (37.5 hours per week), with a 30-minute lunch breakAre you a driven, customer-focused professional with a passion for sales and customer service? We have an exciting opportunity for a Consumer Sales Consultant & Administrator to join a thriving, Croydon-based team in a well-established manufacturing company. This role is ideal for someone who enjoys a blend of sales and administration, with approximately 70% of the role focused on direct B2C sales and 30% on administrative support.Role OverviewIn this newly created position, you'll be supporting a small, skilled sales team, taking ownership of B2C customer inquiries, generating quotes, and following up on leads. This role offers an excellent opportunity to contribute to a company where quality and customer care are at the heart of operations, while also building a rewarding career in consumer sales and support.Key Responsibilities:Serve as the first point of contact for customers, handling inquiries, issues, and complaints with a professional and solution-oriented approachPrepare and manage quotes for consumer and small orders, tracking leads and project progressActively follow up on leads and build rapport with consumers to support the company's sales objectivesManage the process of raising sales orders, delivery notes, and invoices using Sage softwareSupport quality investigations, handle returns, and coordinate missing parts as neededAssist with marketing initiatives, campaign support, and project tasksMaintain accurate filing systems and CRM databases, ensuring all customer interactions are well-documentedProvide general administrative support to the sales team, handling other ad-hoc tasks as requiredKey Skills and Experience:1-3 years experience in a customer service, B2C sales, or sales administration roleProven experience in creating quotes and managing B2C customer relationshipsExcellent organisational and multitasking abilities, with attention to detailStrong communication skills, with a polite and professional approachProficiency in Sage (preferred) and Microsoft Office 365 (Excel, Word, Teams)Comfortable adapting to new software and CRM systemsSalary and Benefits:Salary: 28,000 - 30,000, based on experienceBonus opportunities: 10% monthly bonus if company sales targets are achievedQuarterly profit-sharing bonus based on company performance25 days holiday plus public holidaysStatutory pension and cycle-to-work schemes (post-probation)Excellent career development potential in a growing companyLocation and Hours:Location: Office-based in Croydon. Ideal applicants will live within a 30-minute commute.Hours: Monday to Friday, 9am - 5pm (37.5 hours per week), with a 30-minute lunch breakThis role offers a unique blend of sales and administration, perfect for a motivated individual who is ready to make a significant impact in B2C sales while providing essential administrative support. If you're ready to take on a dual-focused role and grow your career with a quality-driven company, apply now!#J-18808-Ljbffr