Job Title

What you will doThe experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.Based within our vibrant Customer Support Centre in Manchester (Newton Heath office), our Customer Service Advisors are the first point of contact for all of our ADT Security customers, supporting everything from account queries to technical support. You will build relationships with customers and take ownership of all enquiries, ensuring the service and support you provide is the very best available. Working within a team of experts where each member of staff is rewarded with ongoing training, cross-skilling, and fantastic career progression opportunities, you will become a product and brand expert, enabling you to forge a lasting and rewarding future with a market-leading brand in a secure and expanding marketplace.Location: Manchester, Newton Heath (M40 2WL)What we offerCompetitive salaryPaid holidays + Bank Holidays and sick payComprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme, and discount on Johnson Controls security productsExtensive product and on-the-job/cross training opportunities with outstanding resources availableEncouraging and collaborative team environmentCareer development through various career ladders including Customer ServiceDedication to safety through our Zero Harm policyAccess to business resource groupsTraining on our company valuesHow you will do itAnswering customer service calls in line with company processes and proceduresProviding customers with advice on how to operate and test their security systemsBooking engineer visits, liaising with engineers and customers regarding bookingsAccurately inputting information onto computer systemsAttending all necessary company trainingRequiredTo be customer-focused with a proactive, can-do attitudeWe look for ambition and willingness to learn rather than extensive experience as we like our employees to progress within our business.This is a telephone-based role, so an excellent telephone manner is requiredAttention to detail and excellent spoken and written English is essentialIT literacyPreferredAny contact center or customer service experience will be an advantage.#J-18808-Ljbffr