Job Title

Looking for an opportunity within a business that offers a genuine 'people first' culture?Find out if this opportunity is a good fit by reading all of the information that follows below.Here at Chubb Fire & Security, we are going through an exciting period of growth. We have big ambitions for the future, and we need great people who share our ambitions and inspire us for the next part of our journey.We have an opportunity for a Retention Sales Consultant to join our Brand-New Retention Sales Team based in Blackburn (BB1 2PR) on a full-time, permanent basis.This is an exciting opportunity for someone looking to build their career.SALARY: 27,500 per annum OTE 56,00025 days holiday, plus bank holidaysFree Onsite ParkingCycle to Work SchemeEmployee Referral Scheme (1000)Company Pension SchemeLife Assurance (4 x Basic Salary)Employee Scholarship SchemeA Central Benefits Platform offering a wide variety of discountsHealth & Wellbeing ResourcesBravo Awards: Recognising outstanding contributions from all employees and encouraging excellenceWhat You'll be Doing as a Retention Sales Consultant:As a Retention Sales Consultant, no two days will be the same, but you will always strive to provide the best customer experience. You will work with customers to understand and identify pain points in order to retain our customers and offer a compelling value proposition.This is a desk-based role that will offer hybrid working (after the initial training period, all held at Head Office in Blackburn).Duties Include:Manage CRM database and update all recordsManage and retain cancellation requestsMake outbound calls to customers and manage the customer statusTake inbound calls for cancellation requestsSupport the team on technical advice and educate customersAbility to handle objectionsAim to resolve issues and queries at the first point of contactProvide accurate written communication in a clear and professional mannerQuestion and engage with customers to understand their needs and requirementsWork in line with standards and processes set by the businessWork towards monthly retentions targetsWORKING HOURS: 37.5 hours per week | Monday to FridayWhat We Would Like You To Bring:Previous experience in Customer Sales RetentionBe an active listener who has the ability to hold a conversation and recognise pain pointsBe self-motivated and resilient with energy and driveBe able to deliver a compelling value propositionHave the ability to work to targets and deadlinesAdditional InformationAbout Us, Our Culture & What We Can Offer You:Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment, and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent businesses to many of the FTSE 100 companies.We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that every day. We are proud to offer extensive training to all of our new Advisors, fully supporting and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.#J-18808-Ljbffr