Job Title

Customer ConsultantJob no: 093310Do not pass up this chance, apply quickly if your experience and skills match what is in the following description.Work type: Permanent Part TimeLocation: BirminghamCategories: Customer ServiceBusiness Unit: Stores NetworkCareer Direction: Delighting our CustomersRole Focus: Customer ServicePeer Group: Advisers & Associates (A)Salary Range: 23,500 - 30,000 per annumContract Type: Permanent, 17.5 Hours Part TimeOur Customer Consultants are the face of Virgin Money. If you have a genuine passion for helping others both face to face and over the phone, and you are ready to make customers Happier About Money, then this opportunity could be what you're looking for!What you'll be doingWelcoming our lovely customers to the StoreHelping our customers use digital services, educating them to understand the great benefits digital brings and guiding them through the processResolving any queries customers may have with their bankingHaving great conversations to understand customer needs and desires then using your knowledge of our products and services to find the best solutionWorking with awesome colleagues across our Stores and Digital Experience Centre so customers always have the right person to speak to when they need expert advice either in person or by telephoneBeing an ambassador for Virgin Money, showcasing the amazing work we do and spreading the word through events both in store and in the local communityWe need you to haveSome experience or a passion for wanting to work within a customer service environment and a desire to deliver a brilliant service to customersInsatiable curiosity as you ask questions and seek to offer the best solutions to our customersGreat communication skills with a natural ability to engage and build rapport with lots of different personalitiesA flexible and positive working approach to suit customer needs and business demandsGenuine enthusiasm to work with your team to achieve collective goals in a timely wayA keen interest in all things digital with a desire to keep up to date with up-and-coming technology newsIt's a bonus if you have but not essentialSome financial services experienceKnowledge of banking productsWorking knowledge of Microsoft Office applicationsBe yourself at Virgin MoneyOur purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.As a Disability Confident Leader, we'll interview candidates with a disability who meet the minimum requirements for the role they applied to. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team.Points to Note:It's a good idea to let your current people leader know if you are going to apply for an internal role, so they can support your application. We always recommend you share your plans with them.If you're interested in this opportunity, we recommend that you get in touch with Kelly Whelan who'll be able to tell you all about the role which will help you make a great application.Now the legal bitPlease note that some of our legacy contracts are non-flexible therefore, if you move to a new role or make a change to your existing terms, you'll move onto our standard flexible contract, 8am - 8pm Monday to Saturday. If you successfully secure a new role, the salary and notice period you'll be offered will be in line with our reward and policy guidance. Not sure what this would mean for you, and want to know more? Contact Talent Acquisition, or feel free to start a conversation with HaRi, our new HR Virtual Agent on MS Teams to help with your questions.Advertised: 18 Dec 2024 GMT Standard TimeApplications close: 01 Jan 2025 GMT Standard Time#J-18808-Ljbffr