Job Title

Are you an experienced Team Leader, with experiencein an FCA environment looking for the next challenge? Our client is a successful and growing business, and they are looking for an Operations Team Leader to join their growing Financial Services team based in Salisbury . Job Purpose: You will lead Leading teams in an omni channel environment to exceed SLAs, improve voice of customer metrics though continuous improvement and deliver first class customer journeys for our policyholders Main Accountabilities: Responsible for training and coaching team members Leading teams daily, circa 12 employees Providing an excellent customer experience and responding to escalated customer queries, to resolve any issues as high priority Contributing ideas for continuous improvement Provide timely feedback to teams and deliver one-to-one coaching Reporting updates to the business on team progress Regular, documented one-to-one performance review meetings Ensure Quality Assessments are reviewed with every colleague when received Collaboration with other areas of the business to exceed company goals and objectives Developing and monitoring KPIs Resource management Mentoring Skills/qualifications: Must have led teams in an FCA environment Excellent communication skills Meticulous Strong team player Great organisation skills Proactive approach Able to use own initiative Willingness to take on a variety of tasks Ability to prioritise workload and organise time efficiently This is a full time on sitepermanent role offering 3 0 ,000 - 38 ,000 DOE and great benefits. Please contact Gemma Lawrence at Meridian on 07876 250 447 to apply and find out more or email Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy. TPBN1_UKTJ