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Position Title: Support ConsultantWant to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.Location: BristolEmployment Type: Full-TimeSalary: 35,000 45,000 based on experience.Start Date: 1st January 2025The roleWe are looking for a Support Consultant with a strong business understanding and passion for new technology. You will be working mostly with existing customers, providing help desk support to both direct customers and partners. You will also be involved with delivering our specialist post go-live support service for customers directly after the implementation, involving both on-site and off-site assistance.Additional activities include testing of product fixes for system issues, updating product documentation, delivering customer webinars, supporting implementation and pre-sales consultants, delivering ad-hoc customer training, and supporting the customer success team with customer reviews.We are looking for people who have a good insight into how an ERP system works, either from a consulting role or from the customer side. You should ideally be a qualified or part-qualified accountant and have a good understanding of basic business processes.Thriving on new challenges and working in a dynamic working environment, you will be a team player in an environment where colleagues support each other. You can find good solutions and have a pragmatic attitude.Main responsibilitiesProviding high-quality support to customers and partners via our cloud-based support deskManaging the progress of support tickets from inception to resolution, including follow-up with 3rd line support, to meet our Service Level Agreement (SLA) targetsEncouraging customers to make the best use of the product for automating business processesDelivering additional training and consultancy on site or remotely to customers after they have gone liveTesting of product fixes for system issuesMaintaining the product documentation in line with new releases and UK accounting practicesSupporting other members of the team in detailed use of the productCustomer-focused input into marketing collateral and marketing campaignsWorking with the customer success team to provide quality support servicesReporting to the Customer Services Manager, submitting weekly timesheets and 15Five questionnairesEssential qualifications and experiencePart qualified accountant (ACCA, ICAEW, AAT or CIMA)Experience of supporting ERP systems such as Unit4/Agresso, Microsoft, SAP, Sage 200, Netsuite or Oracle, whether with a software supplier or from the customer sidePractical experience in one or more of the following business areas:Management and financial accountingProject management, project accounting, project billingMulti-currency reporting, multi-company accounting and consolidationPurchasing, stock accounting and orderingKnowledge of HR and Payroll will be useful in the futureStrong understanding of basic business processesStrong IT technical skills and understandingDesired qualifications and experienceFully qualified accountant (AAT, ACCA, ICAEW or CIMA)Previous experience in a similar rolePersonal characteristicsSelf-motivated with the ability to motivate themselves and othersService-minded and solution focusedResponsible and reliableAccurate and structuredAbility to work both independently and in teamsFlexibility and the willingness to learnExcellent communication and presentation skillsFluent written and spoken business EnglishBenefits26 days holiday increasing by 1 day every 2 years (up to 30 days)Birthday day off2 x charity days a yearPurchasing of annual leave up to 5 daysWork Anywhere in the world 4 weeks of the yearCompany Christmas presentsSummer and Christmas partiesCore hours and flexible working policyRegular lunches (Buddy, QRs, Departmental, Probationary Passes)Continuing professional development including reimbursement of professional development fees#J-18808-Ljbffr