Job Title

Senior Premium Operations Manager - Tottenham Hotspur Stadium50,000 BasicWho We Are:Like the look of this opportunity Make sure to apply fast, as a high volume of applications is expected Scroll down to read the complete job description.Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world's largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality. In the UK, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events.Benefits:Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)Aviva Digicare - Free annual healthcare checkExclusive Benefits & Wellbeing site (Perks at Work)Entertainment discounts - up to 55% off cinema ticketsHealth & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)Travel discounts - Discounts with holiday companies such as TUI and ExpediaShopping discounts - Save up to 15% at high street and online stores by purchasing Shopping CardsMeals on dutyVodafone discountsPension scheme and Life AssuranceEmployee Assistance Programme23 days + BH's and additional day off for your birthday2 days additional leave, following return from Maternity leave during first year backCompetitive and supportive family benefitsDay off for babys first birthdayHoliday purchase schemeOn-going training & development and career pathwaysProfessional subscriptions paidFinancial wellbeing programme and preferred rates on salary finance productsMore about the role:Overview:The role will have full ownership of the co-ordination and delivery of world-class hospitality within a state-of-the-art multi-purpose stadium. Your operation will primarily focus on delivery of the Chairmans suite, as well as looking after the internal requirements of the match day operations.You will ensure that all aspects of the above are delivered in a quality, customer-focused manner combining attention to detail and class-leading experiences, in a culture and work environment where exceeding guest expectations is part of our philosophy and service DNA.You will own the recruitment and training programme for the Chairmans suite, ensuring we have a quality trained and consistent team working within this prestigious space. You must be knowledgeable and passionate about both food and beverage, especially beneficial would be a focused wine knowledge with an expectation of holding a WSET Level 2 certification or above.Person spec:The ideal candidate will have previous experience in high-end hospitality ideally with a focus on private members or liaising with senior level management and high net worth and ultra-high net worth individual clients. Experience in luxury hotels, stadiums, private members clubs or luxury event catering environment desirable.Responsibilities: Ownership of the day-to-day delivery of consistent and exceptional product quality and service standards to maintain legendary customer experiences within an award-winning environment. Understand your guests and members, in this private and exclusive area of the stadium, getting to know the guests likes/dislikes personally will allow for a tailored delivery. Oversee the internal operation and ensure the requirements of the media, players guests and first team amongst others are met, with a service tailored to their specific needs. Regular monitoring and upholding only the highest standards of all areas including food quality, beverage service, room presentation and staffing. Ensure all areas of delivery are compliant with policies in place and staff are trained on all aspects of these.About you:At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered.#J-18808-Ljbffr