Job Title

Purpose of Post:To control and facilitate the provision of a high-quality aftersales service to various Wrightbus customers and be instrumental in Wrightbus becoming established as the preferred supplier through the delivery of this service. You will be the main point of contact for customers, handling daily queries relating to vehicle faults and resolving them in an effective and timely manner. You will build solid relationships with you customer base influencing and advising the customer on the best approach to resolve concerns.Key Tasks:Ensure root cause failure details are efficiently communicated back to Wrightbus Parts & Service Team both verbally and in a report format when required.Estimate retail repairs and communicate the information back to Wrightbus Parts & Service Team.Diagnose both mechanical & electrical faults using industry diagnostic equipment and Wrightbus technical manuals.Provide on the ground technical support to our customer and ensure that all technical issues are dealt with in a timely and professional manner.Essential Criteria:NVQ level 3/City and Guilds relating to Heavy Vehicle/PSV engineering or equivalentTo have served an apprenticeship in a heavy vehicle engineering environment Demonstrate 1 years experience in an engineering, heavy vehicle/PSV environment, dealership or fleetPSV backgroundElectrical experienceChassis experience Specialist Knowledge / SkillsDemonstrate strong mechanical skills & good technical background with the ability to diagnose and repair faults effectively and efficientlyDemonstrate working knowledge of Microsoft Word, Excel, PowerPoint & OutlookDemonstrate ability to follow verbal and written work instructionsProven track record in the Bus & Coach IndustryExperience dealing with Customers DispositionGood interpersonal skillsAbility to work on own initiative or as part of a teamStrong communication skills CircumstancesAble to travel long distances and often work abnormal hoursAble to travel to various locationsFull clean current driving licenceBenefits:Life InsuranceMedicash schemeDiscount with local and high street businessesFree car parkingCareer progressionProfessional developmentFlexitimeJBRP1_UKTJ