Department:SalesLocation: Home based, UK (with occasional travel to our London office)Reports to:Learner Sales DirectorHours: 37.5 per weekSalary: (Depending on experience)Role OverviewWe are seeking aCustomer Solutions Advisorto expand and strengthen relationships with our most valuable customers. In this role, you will engage prospective learners, understand their goals, and guide them to the most suitable training programs. You will also identify opportunities for account expansion while ensuring an outstanding learner experience.This is aclosing sales rolefocused on increasing our learner base by aligning their ambitions with our offerings.Key responsibilities:Learner Engagement & SalesDrive learner enrolments: Guide prospective learners smoothly through the sales process to enrol in the right programme before deadlinesConvert inbound inquiries: Respond to existing account inquiries within SLAs, progressing them efficiently through the sales cycleConsultative selling: Conduct Discovery calls with Line Managers, Champions, and Decision Makers to uncover additional opportunities for growthUpsell & expand accounts: Identify opportunities to introduce additional Cambridge Spark services to existing customersSupport employer buy-in: Help learners build strong business cases for their employers to approve their participation in our programmesCustomer Success & ExperienceEnhance the learner journey: Ensure a smooth onboarding experience, improving retention by matching learners with the right programmeProvide expert guidance: Help learners choose training pathways that align with their career and business objectivesAlign stakeholders: Engage with learners managers to set clear expectations and foster a supportive learning environmentExecute digital learning strategies: Work with Learning & Development teams to align learners with the right programmes to achieve business goalsRepresent Cambridge Spark: Act as a trusted advisor, embodying our commitment to innovation and excellence in educationOperational Excellence & CollaborationWorkflow management: Organise tasks effectively to handle learner inquiries and onboarding efficientlyLeverage automation: UseHubSpot CRMto streamline processes, increase efficiency, and track progressCross-functional collaboration: Work closely with Account Managers and Customer Success Managers to drive learner success and customer growthCandidate Specification:Proven sales experience: vast experience in a Business Development, Sales, or Account Management, with a track record of direct solution selling to individualsClosing skills: Ability to create urgency, follow up rigorously, and efficiently drive deals to closeSelf-motivation & autonomy: Highly organised and disciplined, thriving in a remote-first environmentTech & CRM proficiency: Comfortable usingHubSpot and automation toolsto drive efficiencySystem-based selling: Preference for structured, high-velocity sales methodologiesProfessional communication: Excellent verbal and written communication skills with a consultative approachCuriosity & problem-solving: A strong ability to understand and solve customer needsOrganisational skills: Effective at prioritising tasks and working to deadlinesPassion for education & technology: Genuine enthusiasm for learning and a fast-moving industryCompany Benefits:Remote first company providing flexibility to work from homePension with up to 5% matched contributions25 days holiday + Flexi bank holidays + 1 day off on your birthdayA day for volunteeringEnhanced Maternity and Paternity LeaveHealth & Wellbeing allowance of up to 30 per monthAnnual Summer and Xmas eventsCompany socials including everything from Cambridge College formals, pub nights to team building eventsCPD AllowancePrivate medical insurance and cash planHoliday buy back scheme (up to 10 days p/a)EAP with 24 hour confidential support lineInterview process:One way video interviewHiring manager interview (competency based questions) - 45 minutes/1 hourTask/Role play and follow up questions - 45 minutes/1 hourWays of Working/Meet the Team - 45 minutesWhy Join Us?Be part of ahigh-growth, purpose-drivenorganisation shaping the future of AI and technology educationWorkremotelywith a team of passionate professionals dedicated to innovation and impactOpportunity forcareer developmentin a dynamic and rapidly expanding companyCompetitivecompensationand a supportive work culture that values autonomy and collaborationIf youre a results-driven professional with a passion for education, sales, and customer success, wed love to hear from you! Apply now to be part of our journey in transforming technology education.Background to our OrganisationWe are an education technology company that enables corporate and government organisations to achieve their business goals by educating their workforce with critical digital transformation skills to succeed in the AI era.We deliver unique and innovative professional education that is accelerating the digital transformation of our clients, advancing the careers of their employees, helping people get into work and closing the digital skills gap. We are in a sector that is crucial to the economy and workforce, with a lot of opportunity for change and innovation. We are at the cutting edge of teaching applied data and digital skills, with our unique patented learning platform EDUKATE.AI offering our clients and learners a unique learning experience. EDUKATE.AI was developed with support from Innovate UK and provides all of our learners with 24/7 immediate feedback on their work, helping accelerate the learning process and providing a sandbox environment to experiment on real world datasets.Since 2016, we have supported more than 15,000 learners across four continents with nearly 550,000 pieces of code submitted for feedback on EDUKATE.AI. We are trusted by some of the most recognisable brands in the world to educate their workforce, including Microsoft, the NHS, GSK, easyJet, the BBC and John Lewis. Our focus on applied learning to create business impact sets us apart - individual learners have reported applying their skills at work to generate recorded value of up to 40m.Our ValuesAt the centre of the way we work together and inspire each other to achieve success are these core values:Entrepreneurial SpiritWe take initiative and show entrepreneurial spirit which fuels innovation at Cambridge Spark. This includes identifying opportunities for improvement, taking ownership for implementing solutions effectively and driving improvement by using proof of concepts to demonstrate the feasibility and value of their work.Team SpiritEveryone is part of building an open and transparent culture, communicating effectively to raise issues, discuss improvements and share the evidence used to make decisions.Customer-focusedOur customers are at the centre of everything we do, inspiring us to create great work. We strive to build friendly, professional and lasting relationships with them to better understand and anticipate their needs.Gold StandardWe are experts in our field and are constantly developing our technology and offering. We set the benchmark in our industry: both in what we offer customers and in how we deliver it.____________________________________________________________________________Cambridge Spark is an Equal Opportunities Employer and prohibits discrimination and harassment of any kind. Cambridge Spark is committed to the principle of equal employment opportunities for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Cambridge Spark are based on business needs, job requirements and individual qualifications, without regard to race, colour or ethnicity, ability or disability, gender or gender reassignment, sexual orientation, marital status, religion, age or any other status protected by the laws or regulations in the locations where we operate. Cambridge Spark will not tolerate discrimination or harassment based on any of these characteristics. Cambridge Spark encourages applicants of all ages.Powered by JazzHR1Cv9CBM5xM
Job Title
Customer Solutions Advisor