Job Title

Role: European Channel Manager (Account Manager)Location: Wimbledon, with Hybrid working (3 days per week on site)Hours: Full time 37.5 hours / PermanentSalary: Competitive + Bonus schemeCompanyProAmpac London is an award winning, global market leader in food-to-go packaging. It combines technical, creative and commercial expertise to design and manufacture revolutionary food packaging. Most of the UK supermarkets and high street coffee shops feature amongst ProAmpac Londons impressive client list. ProAmpac is headquartered in Cincinnati, Ohio with several other locations across the USA. The London office based in Wimbledon is home to the design and technical centre with manufacturing capabilities for Europe located in Ireland. Due to continued growth, the Company is seeking an Account Manager to join the team.The business currently employs four Channel Managers concentrating mainly the UK market. The Channel Managers provide both customer sales support and undertake internal administration including stock management, sales orders processing and organising order fulfilment. In addition, the Channel Managers provide support to field sales staff on business development through providing quotations and samples to customers. The role requires a significant amount of communication with both customers and colleagues verbally and in writing.The Channel Manager will report to the Business Unit Manager and will have significant contact with other departments in the business including design, artwork and finance. The main functions of undertaken by the Channel Managers are mainly sales support and administrative functions and are summarised below.New & existing business Support the dedicated Sales Director Europe, Fibre-Based Products located in Germany. The European Channel Manager will act as the business point of contact for the following sales support functions: contact person for European customer supplying quotations. organising deliveries, samples & trialsoverall order management, handling NBO`s & CRM systemcoordinating new product designs and changes to artwork;managing the critical path for product launches with customers; andarranging technical support from the UK should this be necessary.In each case the Channel Manager will be reliant on other departments in the business to provide information. Existing business and repeat ordersThis aspect of the role involves coordination of the customer requirements with the lead times to manufacture products and ensure that the appropriate information is included in the companys ERP system to ensure that the customer deliveries are met on time and in full and includes: Vendor Managed Inventory. The business operates vendor managed inventory for certain customers. The Channel Manager should therefore have reasonable numerical skills to enable accurate stock forecasts to be made.Proactively seeking repeat orders. The Channel Manager in regular contact with the customers and be aware of their likely demand. Orders should be proactively sought from each customer to ensure sufficient time is allowed for manufacture. Other administrative functions including order processing, organising delivery times and invoicing is also be undertaken by the Channel Manager.Skills Required:Professional fluency in German Excellent communication skills (including good email writing)Exceptionally organised and excellent co-ordination and prioritisation skills (especially in relation to business deadlines)Excellent computer skills Excel essential, Word, Outlook, Internet etcAssertive individual capable of taking a balanced approach with customersCollaborative, team player, able to form good relationships with colleagues internally and externally.Able to work autonomously with minimal supervision, be pro-active and take initiative, open to learningKnowledge of packaging industry would be advantageous, but training would be givenProAmpac is an equal opportunities Employer.