Location: Windsor, UK Salary: Up to 35k per annum Job Type: Fulltime, Permanent Company overview En Route International operates globally as part of dnata, one of the worlds largest combined air services providers. With offices in the UK, USA, Australia and UAE, En Route supplies premium baked goods, meals and snacks to the travel industry. We focus on partnering with world-class manufacturers, customising products and packaging to suit individual customer needs while managing a complex supply chain with the highest levels of precision.Job purposeTo support the Customer Service department in performing the day to day tasks of the Fulfilment team. Ensuring the efficient and cost-effective fulfilment of all Customer requirements, with delivery of outstanding customer service at all times.Key responsibilitiesProcess and manage customer sales orders, ensuring all orders are communicated to the 3PL according to agreed schedule and lead timesBuild relationships with Customers to ensure they receive all the information they require and we can get a strong flow of information from them about current and future demand Frequently liaise with customers, responding to their queries, resolving delivery or price queries, keeping a log of all issues and current status and ensuring the Commercial team are aware.Look for opportunities to mitigate costs, do things more efficiently and anticipate issues that may arise in future, communicating these to relevant stakeholdersProvide clear ownership in all operational issues with a customer impact ensuring delivery of customer required outcomes and high levels of internal and external communicationMeasure customer satisfaction by ensuring all customer issues are captured and by running regular surveys of customersUndertake any further duties which may from time to time be assignedThis job description is not intended to be either prescriptive or exhaustive, but is issued as a general framework at the time of writing.Person Specification Customer Service experienceSupply Chain, Logistics or Distribution experienceStock/Inventory ManagementBasic Import/Export experience preferred but not essentialKnowledge and skills Experience of Microsoft Business Central preferred but not essentialIntermediate IT skills: Outlook, Excel, Word, PowerpointExperience working with ERP systems (Navision/Business Central/SAP etc.)Excellent verbal and written communication skillsGood organisational skillsStrong attention to detailAbility to prioritise workload, multitask and work to deadlinesAbility to work on own initiative and with multiple stakeholdersFlexible to take on extra and varied tasks when requiredEnjoy working in a fast paced environmentProactive and quick thinking in solving problemsHave a positive attitude with a strong passion for what you do
Job Title
Customer Service Coordinator