Who are we?Howden is a collective a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 20,000 employees spanning over 100 countries.People join Howden for many different reasons, but they stay for the same one: our culture. Its what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities work / life balance, career progression, sustainability, volunteering youll find like-minded people driving change at Howden.The RoleAs a Team Leader, you will coordinate technical support within a team of Technicians aligned to specific product lines. While this is not a line management role, you will supervise operational tasks, ensuring service delivery and acting as the first point of contact for team queries. We value teamwork and efficiency in everything we do.What You'll Be DoingBe responsible for and coordinate technical support within the team, ensuring workflow and adherence to company standardsLead assigned projects and supply to team initiativesAssist in the creation and processing of client and broking documents, including slips, quotes, and endorsementsMaintain records and ensure compliance with regulatory and legal requirementsMonitor team output to maintain service and quality standardsSupport the broking team by providing technical assistanceAct as a point of escalation for team queries and urgent issuesTrain and mentor junior team membersDevelop relationships with business units and clientsEnsure compliance with internal policies and regulatory obligationsWho We're Looking ForExperience in a similar role within the insurance sectorTechnical knowledge of insurance processes and proceduresAttention to detail and ability to produce accurate documentationInterpersonal and prioritisation skillsAbility to communicate optimally with stakeholdersProactive and motivatedExperience in training or mentoring team membersWillingness to work towards professional qualificationsQualificationsGCSEs (or equivalent) including English and MathsA-Levels (Grade A-C) or equivalentProgression towards professional qualifications is desirable but not crucialWe believe in supporting our teams and helping them develop their skills to succeed.What do we offer in return?A career that you define.Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address societys greatest challenges.And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work and vice versa. That's why we do our best to support our people in every aspect of their lives.Diversity and InclusionAt Howden we value diversity - there is no one Howden personality type. Instead, were looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new We support each other, in the small everyday moments and the bigger challenges We are determined to make a positive difference, at work and beyondWe consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.Reasonable adjustmentsWe're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working .If you're excited by this role but have some doubts about whether its the right fit for you, send us your application if your profile fits the roles criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require. Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.Our sustainability promiseWere on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.
Job Title
Team Leader (Logistics, Aviation Cargo & Marine)