Were on the hunt for a Head of Logistics + Fulfilment to manage our post-production supply chain across the UK, Europe, Australia, and the USA from our London office. As we gear up for some exciting growth, we need a logistics expert who can scale our operations while keeping it streamlined, efficient, and cost-effective.Youll oversee everything from inbound freight and 3PL partnerships to warehousing, last-mile delivery, and inventory accuracywhile ensuring quality and service levels are maintained to the highest standards. You'll be the strategic force ensuring smooth day-to-day operations across all four regions, driving efficiency, improving processes, and strengthening key supplier relationships.Working closely with our established 3PL partners, youll constantly seek opportunities to enhance performance, boost scalability, and future-proof our fulfilment network. As we grow, youll lead the charge in establishing new fulfilment locations where needed to support both our D2C and B2B sales channels.Your expertise in warehouse management systems (WMS), inventory management systems (IMS), and extensive experience with 3PLs will be key as you evaluate and optimise our current warehousing strategy, refine inventory processes, and ensure the best last-mile delivery options for our global customer base. Were looking for a forward-thinker who can not only manage but elevate our logistics game, making sure were always one step ahead.Who are we?We are Mustard. Weve got a thing for lockers. Were two sisters, living on opposite sides of the world, on a global mission to inspire our community to create spaces that truly reflect who they are - whether at home, at work, or at play. Through our pretty and practical products, we help people design colourful, organised, and joyful spaces, growing a brand that feels just as good on the inside as it looks on the outside! Whats in it for you? The chance to lead global logistics in a company thats going places Work on exciting projects that directly impact customers around the world Collaborate with passionate teams who love what they do Were a start-up, be part of a journey where your ideas can shape the futureWhat youll be doing3PL Management + Fulfilment StrategyOversee operations in 3PL warehouses across all regions to ensure KPIs are met in accuracy, timeliness, and cost-effectiveness.Build and maintain strong relationships with our 3PL providers, negotiating contracts and addressing service-level issues.Leverage WMS and IMS platforms to improve inventory accuracy, order processing, and reporting.Ensure connections between systems are operational.Drive cost optimisation in warehouse operations while maintaining high service levels globally.Evaluate current warehousing and logistics operations to identify areas for improvement.Lead the establishment of new fulfilment centres in existing regions to support growth and lower last-mile delivery costs.Logistics + Freight ManagementLead inbound and outbound logistics, ensuring seamless stock flow from suppliers to customers across all regions.Manage courier and freight accounts to ensure reliable and cost-effective delivery services.Negotiate competitive rates with providers and review contracts regularly.Monitor courier performance against agreed service levels and implement corrective actions when needed.Ensure compliance with customs, international shipping, and trade regulations.Explore opportunities to reduce our carbon footprint.Inventory + Performance ManagementEnsure accurate stock control and minimise inventory discrepancies across all fulfilment centres.Oversee the operational use of Cin7 IMS for fulfilment and logistics across all four regions.Develop and track KPIs for fulfilment, logistics, and inventory performance in all regions.Identify and execute cost-saving initiatives without compromising quality or service.Cross-Functional CollaborationWork closely with e-commerce and B2B teams to align logistics operations with sales demand.Collaborate with finance, customer service, and operations to ensure seamless order fulfilment and budget adherence.Use data-driven insights to enhance operational efficiency and scalability across multiple regions.Support strategic decision-making by providing key operational insights to the leadership team.Hello, is it you were looking for?You have a minimum of 7 years of experience in fulfilment, logistics or supply chain management, preferably in an e-commerce or retail environmentYou have at least 3 years of leadership experience managing teams and 3PLs across multiple regions.You have strong knowledge of WMS and IMS software systems including Mintsoft and Cin7/Dear.You have proven experience in managing courier relationships and negotiating competitive ratesFamiliarity with global supply chain regulations and best practices.You have strong commercial acumen with the ability to balance service levels and cost efficiencies across different regions.You have knowledge of inventory management best practices to ensure stock accuracy across multiple locations.You understand the nuances of life in a start-up and are happy to roll up your sleeves: no job is too big or too smallYou are a highly motivated peoples person - you love to build relationships and see out projects from start to finishYou have the drive to work globally across all of our markets (we are a collaborative team, operating in different time zones and regions)You have the confidence to spot, implement and report on new opportunitiesYou have strong numerical and analytical skills with the ability to understand KPIs and make informed decisions from data setsYou have excellent negotiation and project management skillsYou are happy to work independently and have the ability to work remotelyYou are hungry! You are keen to progress your career in a growing, global companyStrong communication skills for effective collaboration with internal teams and external vendors.The important stuffHOME Flexible working hoursHybrid office schedulePaid personal + carers leaveWORK #3 in The Times Best Companies To Watch Out For 2022Competitive salary (70-75k DOE)Colourful office space in Camden NW1All of the equipment you could possibly needPersonal development opportunitiesWellness benefitsPLAY 24 days holiday (plus bank holidays)Plus an extra day for your birthday!Regular team lunches and socialsGenerous 50% employee discountIf you like the sound of the role, wed love to hear from you. Send an email to Victoria on jointheteam@mustardmade.com with your CV and a little bit about you.Want some bonus points? Let us know your favourite locker and why. We highly encourage people of all cultures, ethnicity, abilities and sexual orientation to apply. If you dont meet all of the criteria, we still highly encourage you to apply and tell us why you think youre the right person for the job.Applications close 9h March 2025 we can't wait to hear from you!
Job Title
Head of Logistics Fulfilment