Complaints ManagerEast Grinstead, West Sussex (Hybrid Working)35k-36k + BenefitsCactus Search are delighted to be supporting this long-standing business within their marketplace in their search to bring on board an experienced Complaints & Escalations professional in the Complaints Manager role.The Complaints Manager will be overseeing formal complaints across the UK operation, whilst also managing a team of 2 to achieve this.You will be a guide to the wider contact centre operation and its colleagues on complaints related issues, taking hold of escalations to achieve the desired outcome for all involved.What we need you to haveProven 'strong background in complaint management, customer service and resolutionPeople management experience Strong communication skills, both oral and writtenAnalytical and investigating expertise Coaching skillsHigh attention to detail and accuracy If you would like to be considered for this opportunity, please forward your application via the apply button.We look forward to hearing from you!
Job Title
Complaints Manager