Regional Workplace Experience ManagerLocation: BirminghamHours of work: 40Contract Type: PermanentThe Regional Workplace Experience Manager is responsible for overseeing and elevating the workplace experience across multiple sites within the client contract.In this role, you will drive operational excellence by fostering a welcoming, engaging, and productive environment that aligns seamlessly with the clients vision and ISSs renowned standards of service delivery.Job DescriptionLeading and inspiring workplace teams, you will implement strategic initiatives designed to enhance the overall experience for end users while maintaining operational efficiency.Acting as a key liaison between stakeholders, you will ensure clear communication, collaboration, and a consistent approach to delivering exceptional workplace experiences.This is an exciting opportunity to shape and develop dynamic workplace environments, championing innovation and continuous improvement while making a lasting impact on both client satisfaction and team performance.Key ResponsibilitiesLead, motivate, and support workplace teams across the region to deliver outstanding serviceFoster a culture of collaboration, professionalism, and continuous improvementConduct regular performance reviews, training, and development programs for the workplace teamsOversee the delivery of all workplace services, including reception, cleaning, maintenance, catering, and events, ensuring they meet service level agreements (SLAs) and key performance indicators (KPIs)Conduct regular site visits to monitor service standards, address issues, and engage with on-site teamsManage escalations and implement solutions to ensure seamless operationsPartner with the client to understand their evolving needs and adapt services to enhance workplace experiencesProfessional and Personal Competencies/QualificationsProven experience in a senior workplace, facilities, or hospitality management role, preferably across multiple sitesStrong leadership and team management skills, with a track record of building and motivating high-performing teamsExcellent communication, relationship-building, and stakeholder management skillsProficiency in using workplace management systems and Microsoft Office SuiteUnderstanding of health and safety regulations and sustainability practicesBudget management experience and ability to analyse financial data effectivelyThe CompanyISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether its hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlaceISS is proud to be a diverse and inclusive employer.ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational backgroundOur passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Job Title
Regional Workplace Experience Manager (Hard Services)