Job Title: Investor Relations OfficerLocation: Birmingham, permanent Mon-Fri (hybrid - 3 days in, 2 from home)Salary: 25,000-30,000 depending on experienceOur client is a leading property finance lender. As they continue to grow and evolve, they are looking for a highly motivated, adaptable, and detail-oriented Investor Relations Officer to join their team during this exciting period of change.This role is fast-paced and dynamic, requiring exceptional multitasking abilities, problem-solving skills, and a strong client-focused approach. You will be handling multiple priorities at once, from engaging with high-net-worth investors to troubleshooting platform issues and ensuring seamless investment processes.This is an excellent opportunity for someone eager to gain hands-on experience in financial services, investor relations, and fintech. You will develop a deep understanding of investment products, interact with senior stakeholders, and play a critical role in ensuring investor confidence in our platform.Responsibilities:Act as the primary contact for investors, responding to queries via phone and email within agreed timeframesProvide clear and informed responses to investor queries regarding investment products, policies, and proceduresAssist investors with navigating the client's platform and website, guiding them through account registrations, investment processes, and troubleshooting access issues to ensure a seamless user experienceManage and resolve investor complaints professionally and efficiently, ensuring issues are investigated, addressed promptly, and resolved in line with company policies and FCA regulatory requirements. Maintain a focus on continuous improvement, identifying patterns in complaints and working with internal teams to enhance the investor experienceEfficiently use and troubleshoot multiple internal and external systems, including Goji, Brevo, Office 365, Confluence, and other internal investment platforms, to manage investor interactions, track queries, and maintain accurate recordsWork with senior management, finance, and property teams to gather and relay key investor information, ensuring accurate and timely updatesEnsure all investor interactions are recorded in line with FCA regulations, maintaining accurate records and adhering to data protection requirementsIdentify opportunities to enhance investor relations procedures, contributing to a best-in-class investor experienceStay updated on financial products, regulations, and internal systems through ongoing trainingSkills and qualifications:Strong telephone manner and professional email etiquette, with the ability to build relationships and instil confidence in investorsExperience handling customer or client inquiries, particularly within financial services or high-value investmentsProficient in navigating and troubleshooting multiple investor and operational systems and internal investment platformsCapable of managing multiple complex investor requests, complaints and issues with a calm, solution-oriented approachStrong attention to detail, ensuring investor queries, records, and compliance requirements are handled with precisionUnderstanding of investment concepts, financial products, or a willingness to learn quickly.Desirable:Experience within a financial services, fintech, or regulated investment environmentKnowledge of compliance and FCA regulations relating to investor relationsPrevious experience using CRM and investor management platformsBenefits:Pension matching to 5%25 days leave (use 3 or 4 days for Xmas closing) rises to 27 days after 2 years serviceElectric car schemeCycle to work schemeBuy up to 5 additional days leaveShare options schemeClick APPLY NOW to register your interestThe Curve Group is a dynamic Recruitment Services and Human Resources business with an ongoing mission to transform the working lives of the people it does business with.As part of this process, we have taken on board the personal data which you have posted into the recruitment environment to be able to see if you are a fit for one of our current or future vacancies. You can rest assured that we will never sell your data to anyone, we will protect your data and keep it always secure, we will never pass your data to a potential hiring company without your express consent, and we will only use your data to provide you with career opportunities and market intelligenceOur full Privacy Policy is available at https://www.thecurvegroup.co.uk/privacy-policy
Job Title
Investor Relations Officer