Job Title: Customer Service RepresentativeLocation: Loughborough United KingdomJob Type: ContractMainly remote but officially a hybrid roleNear enough to Loughborough or Runcorn office to go in from time to timeJob Description:Co-ordination between customer, repair sites and potential field services if requiredMaintenance of all records on SAP, Salesforce and other tools as necessaryManage inbox and cases related to Service and RepairManage invoicing and billing as required for certain aspects of service and repairRun simple ad hoc queries as requiredReports to be generated for Business, Service Centre or Customer, on request.Manage activities within required SLAs.Participate in/run projects as neededParticipate in cross collaboration meetings as part of the Super User and Process Specialist team or as part of cross function meetings with service centres or field services or business as required.SkillsDisciplined, organizedCustomer Service Skills and experienceCapable to respect deadlines, maintain data accuracyGood interpersonal skills, flexible and adaptableAttention to detailEnglish decent levelEducationBachelors degree preferable but not essentialGood knowledge of the systems (mainly SAP and Salesforce) but Microsoft tools also an advantage
Job Title
Customer Service Representative