Title: Customer Care Advisor Hours: 40 hours per week, Full Time Location: Glasgow City Centre - Office basedSalary: 23,795 plus bonus ( OTE 25,500 )Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.For over 35 years, millions of patients have trusted Optical Express with their eye care. As Europes leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and its a privilege to transform the lives of so many.The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.Each day will vary however the core components of your role will include:xEngaging with existing or potential customers/patientsActing as first point of contact for internal and external customersHandling customer enquiries quickly and efficientlyBooking consultations, sight tests and post-operative appointmentsMaintain and develop product knowledge and customer service skillsAccurate maintenance of patient recordsEssential skillsExcellent verbal and written communication skillsThe ability to deal with customers over the telephone in a confident and professional mannerA willingness to learnExcellent rapport building and communication skills with the ability to overcome objectionsWhats in it for you?Excellent bonus potentialState of the art, modern working environments29 days annual leave (pro rata)Free Laser Eye Surgery and Intraocular Lens SurgeryFree eye testsDiscounted prescription eye wear and sunglassesGenerous Optical Express friends and family discount schemeOngoing training and development opportunitiesPension schemeThis is a fantastic opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment.Optical Express is an equal opportunities employer
Job Title
Call Centre Agent