Company:InformationGovernanceServicesLimitedJobTitle:Business Operations ManagerSalary:45,000 - 60,000 (pro-rata)Full Time/Part Time:Part Time - 30 hours per weekor Full Time 37.5 hours per weekContract:PermanentStart Date:ImmediateLittleaboutusWe are a specialist data protection consultancy firm that cares deeply about each and every client we have. This attitude has enabled us to call some of the worlds leading institutions as our current and past clients.We are hugely ambitious and have massive plans for further growth, and we are looking for ordinary hardworking people with the potential to do extraordinary things, tojoinus.WearelookingforaBusiness Operations Manager tojoinourorganisationandwork alongside our team, providing expert support to our team and to help create and implement strategies for the growth of our firm. The successfulcandidatewillbepartofaclose-knitteamandgiventheresourcestoreach your full potential,we hope (for the right person with the attitude and ambition) this will be the last job application you will ever have to make.Keydutiesandresponsibilities:Operational managementBe an integral part of the companys strategic decision making, including business growth, development and resource development. Develop and implement operational policies, procedures and guidance materials to improve productivity and operational effectiveness throughout IGS.Leading financial reports of IGS time spent on all clients and internal activities to provide strategic insights to senior management.Empowerourclientstodevelopand supporttheirsolutionssotheycanbe self-sufficient adopters of the latest technologies.Maintain and update IGS consultancy rates and packaged service costs.Maintaincompliancewithinformationregulationsthatapplytoanyofthe company, including but not limited to:DataProtectionAct2018;UKGDPR;GeneralDataProtectionRegulation(GDPR);PrivacyandElectronicCommunicationsRegulations(PECR); andAnynewordevelopingdataprotectionregulations.Lead IGS in obtaining compliance certification in areas of data protection and cyber security (e.g., Cyber Essentials and ISO 27001).Strategic planningHave a working understanding of data protection legislation and information governance practices to implement.Compile information from various sources to formulate a current picture of IGS against the market.Interpret data to generate company and market strategies for implementation.Collaborate with senior management to develop and implement business strategies.Identify areas for process improvement to drive initiatives that enhances operational efficiency.Team leadershipManage, guide and support more junior members of the team to progress their development.Delivertrainingandcommunication to IGS staff on policies, procedures and working practices.Help create and maintain a positive and collaborative working environment, prioritising professional growth and development for all staff.Performance monitoringDevelop and monitor key performance indicators (KPIs) as required by senior management to measure operational success.Analyse data and provide insights for senior management to inform organisational decision-making.Marketing and Digital presenceOverall responsibility for the effectiveness of IGS website, from user experience to effective marketing of IGS services.Overall responsibility for SEO campaigns and improvements.Overall responsibility for specific marketing campaigns such as Google Ads.Overall responsibility for IGS digital presence across social media platforms such as LinkedIn.Overall responsibility for marketing strategy, including budget.Future opportunitiesSupport proposals, tenders and framework submissions for IGS in engaging new work-streams.Support IGS in creating, implementing and strategising new products and ideas for business growth and development.Creating and maintaining good client and supplier relationships.Being the internal product lead for IGS new products.Office managementSupport senior management in ensuring that IGS have adequate office equipment, including devices, accessories, stationery and audio visual equipment for meetings.Liaise with landlords and office managers regarding IGS use of the office.Responsible for co-ordinating effective use of the office.Help support with any new office environments IGS look to move into to ensure it meets IGS requirements.Be IGS Health and Safety Officer.Physical and Digital assetsResponsible for ensuring all staff have appropriate physical and digital assets to capably undertake their required functions.A focal point for staff to report issues with their physical or digital assets and assist with resolving those issues.Management of IGS internal software subscriptions and internal assets.ICT AdministrationResponsible for administrating or overseeing administration of IGS ICT environments.Overall management of IGS Voice over Internet Protocol (VOIP) technology for prospective clients to contact IGS by telephone.A focal point for staff to report ICT issues and assist with resolving those issues.Be a global administrator for IGS M365 environment, creating and deleting new users, creating shared mailboxes and managing IGS Microsoft Teams environment.TheperksPerformance related bonus.Private Healthcare.Free refreshment in the officeHybrid working.Pensionscheme.Tobepartofanupandcomingconsultancywheretheskyisthelimit.Continuedsupporttohelpyou fulfilyourpotentialyoullkeepadvancingyour technical skills throughout your career with us.Enhanced Annual Leave Allowance 23 days (plus bank holidays) plus an extra day per year of service up to a maximum of 7 additional days.WhatweneedfromyouAnundergraduatedegree(2.1orhigher), preferably in a related field.Proven experience (4+ years) experience in business operations or similar managerial role.Strong leadership and team management skills.Analytical and problem-solving skills.Loyaltyandintegrity.Innovation and creativity for how to grow and improve a business.Disciplinetobeabletoworkremotelyandfulfilyourduties.A willingness to advance the companies goals and the realisation what benefitsthecompanywillbenefityourongoinggrowth(bothfinancialandwellbeing).EligibletobeabletoapplyforUKSecurityClearance.Experience with a variety of industries and settings, including the healthcare setting (desired).Howtoapply?Pleasesendthefollowinginformationtocareers@informationgovernanceservices.comYourCV; andAcoveringletter(maximum1A4page) attached as a pdf document.
Job Title
Business Operations Manager