Job Description: Project Manager -Contact Centre Modernisation Programme (givernment)10th March start12 month ContractUp to 520 Inside IR353-4 days a week in office in ManchesterRequired Experience and Skills: (If you do not have all these points below we are sorry but you will not be contacted due to the time constraint)Proven Project Management Experience: Demonstrated ability to deliver projects successfully, particularly in large-scale programmes.Contact Centre Knowledge: Familiarity with Contact Centre technologies, including Natural Language Call Steering, Call Recording, Work Force Management, Call Transcription, Call Alerting, and Surveys.Government Experience: Previous experience working within government environments is advantageous.Flexible Methodology Adaptation: Proficiency in both Waterfall and Agile methodologies, with the ability to adapt approaches based on project needs (not necessarily an agile evangelist).Strong Leadership and Collaboration Skills: Ability to lead teams effectively and collaborate with various stakeholders.Role Overview:We are seeking an experienced Project Manager to support the delivery phase of a major Contact Centre Modernisation Programme. This role will focus on managing the transition from Discovery to Alpha phase and ensuring the successful execution of project objectives.Key Responsibilities:Project Delivery: Deliver agreed outcomes from projects using appropriate management techniques, ensuring alignment with overall programme goals.Stakeholder Management: Collaborate with internal teams and external partners to facilitate effective communication and coordination throughout the project lifecycle.Resource Management: Oversee the allocation and management of resources to ensure timely delivery of project milestones.Risk Management: Identify potential risks and develop mitigation strategies to minimize impact on project timelines and deliverables.Reporting: Provide regular updates on project progress, challenges, and achievements to senior management and stakeholders.This is an exciting opportunity for a skilled Project Manager to play a pivotal role in enhancing our organization's service delivery capabilities through a significant modernization initiative. If you are passionate about leading projects that make a difference, we encourage you to apply.
Job Title
Project Manager- Government