Housing Assistant Salary: 26,785.96 per annumThe RoleThe role is a member of the Operations Department (specifically the Housing Service team)General Description of DutiesYou will be one of the first point of contact in the Operations Team for tenants, contractors and other stakeholder queries. You will ensure queries are reported to the relevant officers in our department.You will build and maintain customer relationships, from the point you welcome new tenants to when they leave and stakeholders visiting the office.You will provide administrative support to the Operations Team as agreed via the Housing Services Manager.Key Responsibilities:1.Review lettings, waiting list (supported housing) and voids by doing monthly audits and feedback to management team on non-compliances.2.You will contribute to our performance targets by chasing tenants for late rent, dealing with anti-social behaviour complaints,dealing with tenants complaints, letting our homes quickly, and the effective management of the homes and tenants you have.3.Complete telephone assessments for accommodation for general needs and support.4.To deputise for Housing Officers when required.5.To support the Housing Service Manager and Property Service Manager to provide administrational duties for the department (i.e. Minute taking, filing, scanning, CORE, LA Nominations, Supported Returns etc.)6.To report any suspicions of safeguarding issues relating to customers to in line with the relevant policy.7.To attend any training courses which are deemed necessary to the fulfilment of the job8.To take reasonable care that there is no unauthorised loss or disclosure of personal data or a breach of confidentiality in accordance with the provisions of the Data Protections Act.9.To frank outgoing post.10.Suggest innovative ways of moving forward in how administration is dealt with.Stakeholder RelationshipsYou will establish and maintain excellent relationships with external partners and stakeholders by liaising with internal and external stakeholdersProperty ManagementYou will led on void turn around and will liaise as appropriate with Operations staff over, voids, repairs and maintenance issues, to ensure appropriate solutions are delivered.Record KeepingYou will update and maintain all manual and computerised records in an accurate and timely manner.Health & SafetyThe post holder must comply with employers health and safety policy and in particular is required:To take reasonable care for their own health and safety at work and of those who may be affected by their actions or by their omissionsTo cooperate with their line manager to work safely, to comply with health and safety instructions and information and undertake appropriate health and safety training as requiredTo report to their manager any health and safety concerns, hazardous condition or defect in the health and safety arrangements.Any Other DutiesYou will represent Nehemiah UCHA externally in an appropriate and professional manner.You will promote equal opportunities and diversity in the workplace, in the provision of housing services and in the wider community.You will take responsibility for personal developmentThe job is likely to change over time and the post holder may be asked to carry out other duties to maintain the efficiency of the Operations Department Service. The Association reserves the right to amend this job description, as the needs of the job change following discussion with you.Qualification(s)EssentialGCSEs English and maths C and aboveGood IT skills and know how to use word, excel and emailExperience in Customer service roles or a willingness to learn (E learning options available)Attention to detailExperience of achieving targets and resultsDesirableExperience of working in social housingFull driving licence and access to a carComprehensive knowledge of the Housing/Building SectorExperience of interviewing and negotiating with customersKnowledge of welfare and Housing BenefitsExperience of minute takingHow to Apply:Interested candidates are invited to submit their CVs to recruitment@nehemiah.co.uk by Friday 28th February 2025 .Interviews Schedule1st stage Interview (in-person) Tuesday 11th March 2025 14PM-16PM2nd stage Interview W/C Monday 17th March 2025
Job Title
Housing Assistant