The position - We are looking for a Field Service Engineer to embark on a rewarding journey with us at Mpac, where your passion for quality and teamwork will thrive.Team Mission - Our mission is to create automation ecosystems that enhance the manufacturing world to adapt and grow, effectively and efficiently. We pride ourselves on our exceptional service, our Integrity & Drive make us stand out from the crowd. Our COLLABORATIVE approach fosters an environment of growth & INNOVATION, built upon a solid foundation of industry-leading standards, alongside a diverse team and their EXPERTISE.As a Field service engineer you will be supporting the end-user through planned and preventative maintenance contracts, on site training, continuous improvements and full machine analysis improving high level productivity within the pharmaceutical,healthcare,medical device, clean energy and FMCG sectors.Core FunctionsProvide full line technical support Carry out maintenance, repairs and diagnostic activitiesProvide proactive solutions for improved productivityEnsure health, safety and welfare is a priority at all timesElectrical & Mechanical fault findingTo attend training when necessaryLiaise with the service team leader and service support engineer on all issues and work progressComply with and monitor health and safety requirements to eliminate or reduce risks.Core DeliverablesProvide support in house by responding to issues over the phone, email or online maintaining a detailed report of the requests and processesCarry out in depth maintenance processes on time with a 'right first time' culturePromote after sales services and identify areas of work using technical awareness on siteProvide detailed written reports of all activities to the service team leaderAdhere to work health 'safety at all timesMaintain high level customer satisfactionAbility to travel world wide at short notice ( UK passport and driving licence are required)Knowledge & ExperienceA sound maintenance knowledge with in an automation environmentProven experience of working in a precision machine manufacturing environmentProven experience of faultfinding with mechanical machineryExperience with single phase, three phase and DC circuitsSound understanding of electrical & mechanical components.
Job Title
Field Services Engineer