OCS UK & Ireland is a leading facilities management company with a turnover of 1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services to the public and private sectors and our mission is to make people and places the best that they can be.This role sits within our Technical Services division Working at OCS is more than just a job; its an amazing opportunity to begin or expand your career in Facilities Management. OCS has an ambition to become an Employer of choice in our sector and are proud to invest in our colleagues personal and professional development. OCS provides our colleagues with opportunities to gain qualifications through funded development programmes that are aligned to the knowledge, skills and behaviours attached to their role. Main Duties and ResponsibilitiesManage and delivery all contract PPM and reactive call delivery ensuring these are fully compliant with the relevant industry standardsEnsure that response, repair and maintenance are met in accordance with contract SLAs/KPIs.Review and schedule works on a day to day basis via admin teams ensuring efficiency and performance is maintained while controlling costs Control the allocation of all service works to include continual performance review, meeting operational targets and development of the team.Provide technical support to team, clients or sub-contractor as requiredProvide technical complaint quotations for service / small remedial works Manage sub-contractors performance challenging delivery and costs Recruitment of engineers and staff Arrange and attend regular client meeting to discuss service delivery Liaise and collaborate with other departments including Finance, Co-ordination, Purchasing, HR, Estimating, Fleet etc.Review outstanding works daily and prioritising where required to increase revenueDrive H&S across the department developing and issuing RAMS. TBT etc Review Field Engineering Vehicle Stock Levels and amend where necessary. Ensure financial targets are met monthly.Develop organic growth and opportunities with existing contracted clients Create reports for clients and senior managementArrange the engineer on call rotaQualifications and ExperienceProven experience within a service delivery / customer care environment within the sprinkler industry Holds LPCB certification and has an in-depth knowledge of the technical standards and requirements of TB203 etc Experience in working with senior managementArticulate with strong customer service skillsResourceful and organised, with the ability to multi-task and work well under pressureComfortable working in a fast-paced environment Key SkillsCustomer focused individual with proactive approach.Ability to work on own initiative and or as part of a team.Ability to work safely at all times and the ability to understand contract and Health & Safety requirements/regulations.To attempt to solve issues in the first instance in a manner that will not put the clients products or people at risk of contamination as a result of our works.Possess effective communication skills with ability to write reports and or communicate verbally with engineers, manager, helpdesk and client representatives.Ability to use electronic handheld devices & IT literate to support engineers device / operations in the fieldIn depth knowledge of using Microsoft Word, Excel, PowerPoint.Awareness & understanding of statutory compliance obligations.Ability to identify issues or risks that require escalation as necessary This role will require security clearance.
Job Title
Sprinkler Service Manager