We are currently working on behalf of our trusted client who are looking for a Block Management Administrator. Join a market leading Property Management company, renowned for excellence and forward-thinking ways of integrating tech to create a seamless experience for clients and customers. This exciting opportunity offers an unmatched route of career progression, and a great family feel working environment!What You Can ExpectLocation BorehamwoodSalary Up to 29,000Work type PermanentThe Block Management Administrator will have primary responsibility for the day-to-day customer service routines associated with the developments managed by the company, ensuring the highest quality of service is delivered in line with any management contracts, leases, service level agreements, or similar.Main Responsibilities as a Block Management AdministratorCustomer ServiceHandle support tickets, queries, and risk management tasks efficiently.Provide front-line support via phone, email, and post.Contract ManagementSupport contract tenders, implementation, and tracking using company systems.Risk ManagementAssist with risk management processes, ensuring actions are logged and resolved.Support Tickets & Customer QueriesManage and respond to customer and contractor queries.Handle financial queries and legal documentation.Liaise with clients, agents, and internal teams.Maintain accurate records and issue written communications.Personal SpecificationCustomer ServiceAct as a brand ambassador with professional and empathetic interactions.Respond to inquiries and complaints promptly.Seek training to enhance skills.Health & SafetyUse technology to improve safety processes.Track, inspect, audit, and record safety measures.Support colleagues physical and mental well-being.Financial ManagementAssist the team with financial aspects of developments, ensuring budget awareness.For further information on this Block Management Administrator apply belowWe are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.By applying you are confirming you are happy to be added to the Addition mailing list regarding future suitable positions and marketing efforts. You can opt out of this at any time simply by contacting one of our consultants.
Job Title
Block Management Administrator